Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Jadin

Green Bay,WI

Summary

Personable, friendly and solution-oriented in customer service with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Overview

9
9
years of professional experience

Work History

Project Estimator

Krueger International
Green Bay , WI
2023.05 - Current
  • Worked closely with clients to understand their needs and develop scope of work documents.
  • Collaborated with other departments within the organization to ensure timely completion of projects.
  • Responded quickly and efficiently to customer inquiries about pricing, availability, delivery times.
  • Developed full-scope estimates for use in project bidding and design-build projects.

Dedicated Bulk Area Planning Manager

Schneider National Inc.
Green Bay , WI
2022.01 - 2023.03
  • Utilized various software systems to facilitate movement, planning and scheduling of driver fleets.
  • Dispatched loads and drivers for specific dedicated customer accounts.
  • Dispatched 30-45 loads per day.
  • Improved results continuously by conducting thorough reviews of events' successes and failures.

Area Planning Manager

Schneider National
Green Bay , WI
2019.06 - 2022.01
  • Dispatch at least 20-60 drivers a day throughout the northeast region.
  • Prioritize answering phone calls as well as Microsoft Teams messages, at least 10-12 calls and team messages a day.
  • Advise multiple different departments on market conditions daily.
  • Utilized multiple ERP systems including Oracle, TMS.
  • Utilized Microsoft excel, word and teams daily.

Customer Service Representative

Schneider National
Green Bay , WI
2018.04 - 2019.06
  • Addressed customer service inquiries quickly and accurately.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 10-20 + inbound calls per day and directed to individuals or departments.
  • Trained new employees on procedures and policies to maximize team performance.

Customer Service Representative

DSW Shoe Warehouse
Green Bay , WI
2015.06 - 2018.04
  • Assisted customers during the selection process and helped choose perfect products to meet individual needs.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.

Education

Bachelor of Science - Business Administration, Management

University of Wisconsin Green Bay
Green Bay, WI

Associate of Science - Supply Chain Management

Northeast Wisconsin Technical College
Green Bay, WI

Skills

  • Issue resolution
  • Sound judgment
  • Purchasing and planning
  • Supervision and training
  • Adaptive team player
  • Conflict mediation
  • Problem-solving abilities

Timeline

Project Estimator

Krueger International
2023.05 - Current

Dedicated Bulk Area Planning Manager

Schneider National Inc.
2022.01 - 2023.03

Area Planning Manager

Schneider National
2019.06 - 2022.01

Customer Service Representative

Schneider National
2018.04 - 2019.06

Customer Service Representative

DSW Shoe Warehouse
2015.06 - 2018.04

Bachelor of Science - Business Administration, Management

University of Wisconsin Green Bay

Associate of Science - Supply Chain Management

Northeast Wisconsin Technical College
Grace Jadin