Grace Jadin
Green Bay,WI
Summary
Personable, friendly and solution-oriented in customer service with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Overview
9
9
years of professional experience
Work History
Project Estimator
Krueger International
Green Bay , WI
05.2023 - Current
- Worked closely with clients to understand their needs and develop scope of work documents.
- Collaborated with other departments within the organization to ensure timely completion of projects.
- Responded quickly and efficiently to customer inquiries about pricing, availability, delivery times.
- Developed full-scope estimates for use in project bidding and design-build projects.
Dedicated Bulk Area Planning Manager
Schneider National Inc.
Green Bay , WI
01.2022 - 03.2023
- Utilized various software systems to facilitate movement, planning and scheduling of driver fleets.
- Dispatched loads and drivers for specific dedicated customer accounts.
- Dispatched 30-45 loads per day.
- Improved results continuously by conducting thorough reviews of events' successes and failures.
Area Planning Manager
Schneider National
Green Bay , WI
06.2019 - 01.2022
- Dispatch at least 20-60 drivers a day throughout the northeast region.
- Prioritize answering phone calls as well as Microsoft Teams messages, at least 10-12 calls and team messages a day.
- Advise multiple different departments on market conditions daily.
- Utilized multiple ERP systems including Oracle, TMS.
- Utilized Microsoft excel, word and teams daily.
Customer Service Representative
Schneider National
Green Bay , WI
04.2018 - 06.2019
- Addressed customer service inquiries quickly and accurately.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered 10-20 + inbound calls per day and directed to individuals or departments.
- Trained new employees on procedures and policies to maximize team performance.
Customer Service Representative
DSW Shoe Warehouse
Green Bay , WI
06.2015 - 04.2018
- Assisted customers during the selection process and helped choose perfect products to meet individual needs.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
Education
Bachelor of Science - Business Administration, Management
University of Wisconsin Green Bay
Green Bay, WIAssociate of Science - Supply Chain Management
Northeast Wisconsin Technical College
Green Bay, WISkills
- Issue resolution
- Sound judgment
- Purchasing and planning
- Supervision and training
- Adaptive team player
- Conflict mediation
- Problem-solving abilities
Timeline
Project Estimator
Krueger International
05.2023 - Current
Dedicated Bulk Area Planning Manager
Schneider National Inc.
01.2022 - 03.2023
Area Planning Manager
Schneider National
06.2019 - 01.2022
Customer Service Representative
Schneider National
04.2018 - 06.2019
Customer Service Representative
DSW Shoe Warehouse
06.2015 - 04.2018
Bachelor of Science - Business Administration, Management
University of Wisconsin Green Bay
Associate of Science - Supply Chain Management
Northeast Wisconsin Technical College
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