Grace Jimenez
Katy
Summary
Dynamic professional with a strong background in customer service at Starbucks and Alpha Dental. Recognized for exceptional attention to detail and effective time management, I excel in fostering positive relationships and enhancing client satisfaction. Proven ability to handle cash transactions accurately while maintaining a clean and organized workspace.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Katy, TX
04.2026 - Current
- Prepared high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated espresso machines and brewing equipment with precision and care.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to streamline workflow during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and retention.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Dental Front Office Receptionist
Alpha Dental
Katy, TX
09.2023 - 10.2025
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between dental staff and patients to ensure smooth operations.
- Processed patient records accurately using dental software systems for streamlined information management.
- Handled insurance verification and billing inquiries, improving payment processes for patients.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Arts - History
Texas A&M University-Victoria
Victoria, Texas08-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Active listener
- Order taking
- Cash register operation
- Decision-making
- Hospitality service expertise
- Professional demeanor
Languages
Spanish
Full Professional
Timeline
Barista
Starbucks
04.2026 - Current
Dental Front Office Receptionist
Alpha Dental
09.2023 - 10.2025
Bachelor of Arts - History
Texas A&M University-Victoria