Grace Johncharles
Tamarac,FL
Summary
Seeking a full time position as a call center analyst where my problem solving and organization skills can be fully utilized.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Representative
The Company Store
04.2021 - Current
- Handled approximately up to 30 calls a day
- Assist customers by providing product knowledge and information, processing orders and resolving issues and escalating complaints when necessary
- Built a strong customer base and loyalty by placing follow up calls for customers with product issues and inquiries
- Assisted customers by responding to chats and emails by providing information and resolving complaints
- Submitted a summary and report and follow up request regarding customers call.
Virtual Externship
Financial Planning Association
06.2020 - 07.2020
- Constructed an investment management portfolio
- Analyzed a risk tolerance tool to identify the risk profile of a hypothetical client
- Identified various financial planning assumptions found in financial planning softwares such as eMoney and Morningstar
- Established recommendations for student loan planning
- Evaluated the tax implications of various personal and financial decisions
- Determined the likelihood of success in different client retirement scenarios.
Stock Associate
Express, Inc
02.2016 - 11.2018
- Collaborated with management and sales team to ensure optimum stock levels by leveraging merchandise from the stock room to the sales floor to increase sales and to ensure product availability.
Seasonal Stock Associate
Hollister
12.2016 - 01.2017
- Assisted management team on the implementation of visual directives by ensuring that merchandise is received and processed in a timely manner for the sales floor, in order to ensure product availability.
Support Associate
White House Black Market
11.2015 - 12.2016
- Organized and maintained merchandise in the stockroom and performed general store upkeep during store hours including organizing and restocking shelves to ensure optimum stock levels and to improve the visual presentation of the sales floor.
Sales/Support Associate
Glenda's Supplies
08.2013 - 07.2014
- Assisted customers with product selection by building a strong customer base by providing product knowledge and guidance and resolving customers issues, to provide a great customer experience
- Provides inventory recommendations to management, documenting customer feedback and purchasing trends, to increase sales and product improvement.
Education
Bachelor of Arts - Economics
University of Connecticut
Storrs, CT12.2020
Associate Degree - Business Administration
Dominica State College
06.2012
Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Dispute Resolution
Timeline
Remote Customer Service Representative
The Company Store
04.2021 - Current
Virtual Externship
Financial Planning Association
06.2020 - 07.2020
Seasonal Stock Associate
Hollister
12.2016 - 01.2017
Stock Associate
Express, Inc
02.2016 - 11.2018
Support Associate
White House Black Market
11.2015 - 12.2016
Sales/Support Associate
Glenda's Supplies
08.2013 - 07.2014
Bachelor of Arts - Economics
University of Connecticut
Associate Degree - Business Administration
Dominica State College
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