Beverly "Grace" Jones
San Diego,CA
Summary
With nearly 20 proud years of customer service and hospitality experience, helping others is my purpose and passion! Throughout my working career, I have mastered the art of how to deliver high class care and service to each and every specific audience. I display professionalism, patience, empathy, kindness, and excellence to all individuals that I work with.
I pride myself in being a fast paced, quick learning, highly adaptable muli-tasker. I am capable of producing results in any environment, no matter how challenging or high stress.
I am ready to join a team of like-minded individuals that I can learn, grow, lead, and succeed with!
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Rite Aid Pharmacy
San Diego , CA
10.2012 - Current
- Currently Managing a team of 20+ individuals in the busiest and most profitable retail drug store in San Diego
- Demonstrate consistent operational excellence to maintain a stellar company reputation.
- Team and individual coaching and training
- In-the-moment problem solving with both my team and customers
- Conducting interviews
- Scheduling and payroll
- Vendor/product check-in
- Cash handling, reconciliation, and deposits
- Register and stocking
- Planograms and displays
- Inventory management
CNA
Professional Health Services
Gainesville, GA
01.2012 - 03.2012
- Facilitated activities of daily living and basic patient care including personal hygiene management, feeding and ambulation, grooming, and changing bedding
- Routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Used mobility devices to transport patients
- Consulted with nurses to develop patient care plans and evaluate treatment options
Commissioned Sales Associate
Sears
San Diego , CA
06.2010 - 12.2010
- Mattress Department Consultative-based sales
- Listened to customer needs to identify and recommend best products and services
- Set, confirmed, and carefully prepared for appointments with customers and prospects, giving clients rewarding service experiences with focused and complete attention.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
Head Hostess, Server, Food Prep and Runner
Wild Wing Cafe
Gainesville , GA
06.2008 - 06.2010
- Exhibited excellent customer service and hospitality to all guests
- Team Leadership trainer
- Cash handling
- Reservations
- To-go orders
- Food handling and hygiene
- Food prepping and serving
Head Hostess, Server, Food Prep and Runner
Texas Roadhouse
Gainesville , GA
06.2006 - 06.2008
- Displayed high-standard customer service and hospitality to all guests
- Coordinated guests to their tables via board and buzzer system
- Reservations
- To-go orders
- Cash handling
- Food handling and hygiene
- Food prepping and serving
Education
Food Handler Certificate - Hospitality
State Food Safety
San Diego, CA04-2025
California Responsible Beverage Service (RBS) - Hospitality
State Food Safety
San Diego, CA04-2025
Certified Nurse Aide, Certified Medical Assistant, CPR, First Aid - Medical Assisting
American Professional University
Gainesville , GA06.2012
High School Diploma -
Technical College System of Georgia
Atlanta, GA11-2010
Skills
- Highly skilled customer service professional
- 13 years of team management
- Communication
- Active listening
- Genuine care and empathy
- Optimistic and good natured 🙂
- Patience
- Organization
- Adaptability
- Critical thinking
- Decision making
- Troubleshooting
- Problem solving
- Collaboration
- Scheduling
- Display building
- Money handling
- Maintaining excellent repor with vendors
Timeline
Customer Service Manager
Rite Aid Pharmacy
10.2012 - Current
CNA
Professional Health Services
01.2012 - 03.2012
Commissioned Sales Associate
Sears
06.2010 - 12.2010
Head Hostess, Server, Food Prep and Runner
Wild Wing Cafe
06.2008 - 06.2010
Head Hostess, Server, Food Prep and Runner
Texas Roadhouse
06.2006 - 06.2008
Certified Nurse Aide, Certified Medical Assistant, CPR, First Aid - Medical Assisting
American Professional University
Food Handler Certificate - Hospitality
State Food Safety
California Responsible Beverage Service (RBS) - Hospitality
State Food Safety
High School Diploma -
Technical College System of Georgia