Grace Keheley
Marietta,GA
Summary
Focused customer relations professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Committed to maintaining professional relationships by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
At Home LLC
Kennesaw, GA
09.2022 - Current
- Field customer questions regarding products, services, current prices, and upcoming company changes.
- Recommend products and services to customers, thoroughly explaining details.
- Assist customers with enrolling in the company loyalty program.
- Ensure customers are satisfied and up to date with their loyalty program membership status.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Follow up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
Head Volleyball Coach
Intensity Volleyball Club
Alpharetta, GA
09.2021 - Current
- Collaborate with Club Director in facilitating the motivation and success of athletes, assistant coaches, and other staff members.
- Work individually with players when struggling to enhance confidence and strengthen court skills.
- Maintain an open-door policy with volleyball players, enabling free discussion of concerns or issues without fear of reprisal.
- Evaluate individual knowledge, skills, and strengths and assigned team positions to maximize talent areas.
- Coordinate with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Hold special events to promote camaraderie among teammates, families, and community members.
Administrative Assistant/Graduate Assistant
University Of Alabama At Birmingham
Birmingham, AL
08.2019 - 08.2021
- Managed complex and detailed projects for senior staff members by creating itineraries, overseeing travel logistics, and ensuring budget adherence.
- Liaised as main point of contact with multiple departments within organization to ensure regulatory compliance and process efficiency.
- Collaborated with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent client and vendor relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Trained and mentored new team members and managers on operational systems and policies to build cohesive groups and enhance operational performance.
- Managed invoicing, purchase orders, and payment processing operations and recorded information in department databases to ensure accurate processing.
- Negotiated optimal contract terms and conditions with vendors and other universities to ensure compliance with regulatory mandates and university policies.
- Monitored incoming contracts and service agreements for correct pricing and logistical information.
Student Intern
Shorter University Athletics
Rome, GA
05.2018 - 12.2018
- Assisted in organizing and executing university recruiting events and daily departmental operations.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Built rapport with athletes and coaches to facilitate trusting relationship with department administration and provide setting conducive to growth.
- Analyzed problems, identified solutions and made decisions.
- Sorted and organized files, spreadsheets and reports.
Education
MBA -
University of Alabama At Birmingham
Birmingham, AL04.2021
BBA - Sport Management
Shorter University
Rome, GA12.2018
Skills
- Active Listening
- Community Relationships
- Collaboration and Teamwork
- Improvement Strategies
- Complex Problem-Solving
- Standards Compliance
- Performance Monitoring and Optimization
Hobbies
In the last year I have challenged myself by honing in on my horticultural skills. Gardening and raising indoor and outdoor plants has proved to be inspiring and energizing.
Timeline
Customer Support Associate
At Home LLC
09.2022 - Current
Head Volleyball Coach
Intensity Volleyball Club
09.2021 - Current
Administrative Assistant/Graduate Assistant
University Of Alabama At Birmingham
08.2019 - 08.2021
Student Intern
Shorter University Athletics
05.2018 - 12.2018
MBA -
University of Alabama At Birmingham
BBA - Sport Management
Shorter University