Hi, I’m
GRACE KELLY
Roselle,IL
Summary
Dedicated worker with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Great with computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers. I can be relied upon to help your company achieve its goals.
Overview
8
years of professional experience
Work History
Alo
CurrentOperations Associate
05.2023
Job overview
- Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships.
- Maintained efficiency by keeping warehouse and surrounding areas clean and free of debris.
- Avoided revenue stagnation by focusing on continuous improvement, leadership development and customer satisfaction
- Maintained continuity of team operations by quickly addressing and resolving various issues each day.
- Coordinated support for sales floor, preparing pallets for restocking, managing resets and backing up cashiers.
- Created purchase orders, making adjustments to keep up with demand.
Alo
CurrentSales Associate
11.2022
Job overview
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Helped customers navigate store, complete sales and process returns.
- Answered customers' questions about products, prices and availability.
- Highlighted products with creative and engaging merchandise displays.
- Improved sales process by delivering feedback to management.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Created great customer experiences with personalized sales support.
- Processed payments quickly to keep customer flow moving.
Notch Hair Salon
RECEPTIONIST
07.2018 - 05.2023
Job overview
- Ordered stationery, cleaning, and coffee supplies to restock inventory.
- Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Worked under a hair stylist and perform shampooing services on clients
- Duties include preparing shampoos and products, setting up the shampooing area, washing hair, applying conditioner, and blow drying
- Maintaining the facility by sweeping and mopping floors; taking out trash, and washing and folding towels and capes; cleaning mirrors, hair color bowls, toner bottles, and brushes; and shining, disinfecting, and wiping down the facility.
Chicago Pastry
SALES ASSOCIATE
08.2015 - 06.2018
Job overview
- Drove sales through customer relationship building and suggestive selling techniques.
- Followed checklist to complete retail store opening and closing activities.
- Promoted visual presentation standards by keeping store replenished.
- Performed cleaning tasks, keeping store neat and organized.
- Engaged with guests to understand and anticipate customer service needs.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Operated cash register and POS to process sales transactions and handle payments.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- LANGUAGE
- Conversational
- Spanish
- Conversational italian
Education
College of DuPageGlen Ellyn, IL
A.A from Psychology Human Development
12.2022
DePaul UniversityChicago, IL
Bachelor of Arts from Psychology
2025
University Overview
- Honor Roll Autumn 2023
Technology Center of DuPageAddison, IL
License from Cosmetology
05.2019
Skills
- Strong communication and Problem Solving
- Window Displays
- Customer Service
- Fashion Industry Knowledge
- Positive attitude and Energetic
- Visual Merchandising
- Hospitality and Accommodation
- Tech-savvy
- Attention to Detail
- Shipment Processing
- POS Systems Knowledge
- Work Planning and Prioritization
Timeline
CurrentOperations Associate
Alo
05.2023
CurrentSales Associate
Alo
11.2022
RECEPTIONIST
Notch Hair Salon
07.2018 - 05.2023
SALES ASSOCIATE
Chicago Pastry
08.2015 - 06.2018
College of DuPage
A.A from Psychology Human Development
DePaul University
Bachelor of Arts from Psychology
Technology Center of DuPage
License from Cosmetology
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