Shane Girado
Thousand Oaks,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CurrentOperations Manager
Westlake Storage Solutions
Thousand Oaks, CA
06.2015
Dispatch Manager
Store It Mobile
Thousand Oaks, CA
10.2016 - 12.2017
- Accomplished daily work targets by efficiently coordinating resources and scheduling crews
- Maintained detailed operational records covering assignments and completed work
- Tracked all field teams by maintaining open communication
- Resolved customer issues by addressing questions and providing available services
- Oversaw all communications within specifically assigned territories
- Monitored personnel or equipment locations and utilization to coordinate service and schedules
- Conferred with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Busser/Server/Barback
Olive Garden
Thousand Oaks, CA
01.2014 - 10.2015
- Explained details of new menu items, seasonal, and daily specials
- Followed all safety, sanitization, and food handling guidelines
- Trained new servers in company policies, guest service standards, and best practices
Borderline Bar and Grill
Thousand Oaks, CA
01.2012 - 11.2015
- Defused conflicts by using de-escalation and crisis management techniques
- Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals
- Permitted authorized persons to enter property and monitored entrances and exits.
Sales Associate
J Crew
Thousand Oaks, CA
01.2022 - 01.2022
- Helped customers navigate store, complete sales and process returns.
- Resolved customer concerns using strong communication and conflict management skills. Boosted sales by building attractive displays and merchandising products.
- Demonstrated selling experience in a fast paced, service oriented retail setting.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
Road Manager/Lighting Technician
Time Of Your Life Entertainment
Westlake Village, CA
01.2008 - 04.2010
- Organized and coordinated large events and gatherings.
- Coordinated with multiple teams and effectively plan events and delegate daily workloads.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Fixed problems with equipment using troubleshooting and repair abilities.
Education
No Degree - Fire Technologies
Oxnard College Fire Technology/Academy
Camarillo, CA06.2018
High School Diploma -
Westlake High School
Westlake Village, CA06.2010
Skills
- Strategic planning
- Policies and procedures
- Staff Management
- Operations management
- Employee training
- Logistics coordination
- Warehouse operation oversight
Certification
- EMT - Certified Emergency Medical Technician
- BLS (basic life support)
- Typing Certification 40+ words
Timeline
Sales Associate
J Crew
01.2022 - 01.2022
Dispatch Manager
Store It Mobile
10.2016 - 12.2017
CurrentOperations Manager
Westlake Storage Solutions
06.2015
Busser/Server/Barback
Olive Garden
01.2014 - 10.2015
Borderline Bar and Grill
01.2012 - 11.2015
Road Manager/Lighting Technician
Time Of Your Life Entertainment
01.2008 - 04.2010
No Degree - Fire Technologies
Oxnard College Fire Technology/Academy
High School Diploma -
Westlake High School