Grace Keough
Rocklin
Summary
Enthusiastic and highly motivated individual with a background of various skills in customer service, leadership, and operations. Experience in restaurant service, gym administration, and student mentoring. Strong communicator with proven ability to mentor, resolve conflicts, and foster a positive, inclusive, and supportive environment. Skilled in managing multiple responsibilities and providing guidance to individuals from diverse backgrounds. Eager to leverage skills and experience to contribute to a collaborative team while continuously striving for personal and professional growth.
Overview
4
4
years of professional experience
Work History
Front Desk Staff
Jose Morales Boxing Academy
03.2025 - Current
- Greeted clients and visitors with a welcoming demeanor ensuring a positive and inclusive gym environment.
- Provided comprehensive tours and information about boxing classes and membership options.
- Managed administrative tasks including processing memberships and handling various paperwork related to billing, waivers, and contracts.
- Handled phone inquiries while providing outstanding customer service.
Restaurant Server/ Server Trainer/ Bartender
Olive Garden
05.2021 - Current
- Delivered attentive and timely customer service in a fast-paced dining environment to a diverse clientele.
- Resolved guest concerns professionally and ensured guest satisfaction.
- Trained new servers on company procedures and service standards.
- Promoted a collaborative learning environment that cultivated teamwork and high morale among staff.
- Managed bar area, prepared and served a wide variety of beverages.
- Handled cash and credit transactions accurately.
Student Intern
William Jessup University
01.2022 - 04.2024
- Led and facilitated a class of incoming freshmen.
- Developed and delivered course materials, ensuring alignment with learning objectives and student engagement.
- Mentored a diverse group of students, offering academic advice, personal guidance, and career development support.
- Planned and organized extracurricular events for students.
- Oversaw a team of student leaders, delegating tasks and fostering collaboration within the group.
Education
Bachelor of Arts - Psychology
William Jessup University
Rocklin, California04.2024
Skills
- Collaboration & Teamwork
- Leadership Skills
- Youth Mentoring
- Teaching Skills
- Community Engagement
- Administrative Duties
- Multitasking
- Communication Skills
- Adaptability and Flexibility
Awards
Student Leadership Scholarship | William Jessup University | Aug. 2023- April 2024.
- Selected for a reputable leadership scholarship recognizing academic excellence, leadership skills, and community involvement.
Timeline
Front Desk Staff
Jose Morales Boxing Academy
03.2025 - Current
Student Intern
William Jessup University
01.2022 - 04.2024
Restaurant Server/ Server Trainer/ Bartender
Olive Garden
05.2021 - Current
Bachelor of Arts - Psychology
William Jessup University
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