Proactive self-starter with strong organizational, communication, analytical and creative skills. Life-long learner comfortable with acquiring new methods, assimilating changing technologies and applying new concepts and proficiencies. Extensive experience in business applications within the non-profit sector.
Overview
41
41
years of professional experience
Work History
Operations & Information Management Coordinator
MOFGA Certification Services, LLC
03.2016 - Current
Oversee database administration and primary support for staff in conjunction with IT contractors
Responsible for monthly backups, maintenance and uploads of regulatory data to NOP, layout design and script editing
Perform website maintenance, editing and content creation for mofgacertification.org
Design and produce informational and educational content for social, web and print within MCS (social posts, infographics, forms, and brochures)
Collaborate with MOFGA Communications/Outreach Dept to advance knowledge of organics through social media
Coordinate, design and layout bi-annual 14-page newsletter The Organic Sprout including proofreading and content editing
Perform administrative duties supporting over 500 clients and provide customer service and support year-round with an eye on constant improvement and efficiencies within tight deadlines and heavy work flow
Strategize with MCS Director in budget development and fee structures; invoice and reconcile client accounts
Proficient in Mac and PC platforms, MS-Office, Adobe Creative Suite (InDesign, Photoshop, Acrobat, Illustrator), Filemaker Pro Advanced, Wordpress, Canva, Google Drive, Constant Contact.
Database Manager / Membership Coordinator
Maine Organic Farmers and Gardeners Association (MOFGA)
02.2014 - 03.2016
Managed administration and maintenance of MOFGA's database system, interfaced with all areas of program operations: membership and development, educational events, apprenticeship, year-round Country Store, Common Ground Country Fair, finance and executive staff
Responsible for oversight of MOFGA's 6,500+ membership program - generated renewal notices and correspondence, member communications and processing payments
Coordinated activities and staff for the MOFGA membership booths during the Common Ground Country Fair
Managed and analyzed data and created reports for management; handled many projects simultaneously with shifting deadlines; interfaced with a wide range of MOFGA constituents and stakeholders; worked creatively to find solutions for efficient workflow
Worked with education dept to produce logos for individual events
Experienced with multiple software programs including: MS-Office Suite, Adobe Creative Suite, QuickBooks, Word Press, Google Drive and Panorama.
Operations / Certification Assistant
MOFGA Certification Services LLC
02.2009 - 03.2016
Provided administrative cross-support for MCS Director and Certification Specialists including: data entry and maintenance of certified producer records, coordinating annual application and update cycles, managing forms both paper and electronic, communications with clients and stakeholders including website maintenance and postings
Oversaw Constant Contact e-mailings, coordination and layout of seasonal newsletters, and represented MCS when interfacing with clients and prospective clients electronically and in-person
Performed annual on-farm inspections on an as-needed basis
Experienced with multiple software programs including: MS-Office Suite, Adobe Acrobat, Adobe InDesign, Adobe Photoshop, QuickBooks, FileMaker Pro, Word Press, Google Drive.
Common Ground Country Fair Assistant (P/T, Seasonal)
Maine Organic Farmers and Gardeners Association (MOFGA)
07.2007 - 10.2008
Provided administrative and program support to Fair Director and Fair Coordinator during the 2007-2008 Fair seasons.
Tech Support Analyst
Adecco, Inc.
02.1996 - 03.2003
Provided technical and end-user support to North American Operations - over 500 Olsten and Adecco employment branch offices - in the following areas: Windows NT and XP O/S, hardware and network troubleshooting, software rollouts, MS-Office applications and proprietary in-house software systems.
Administrative Assistant / Tech Support
Visiting Nurse Service of Narragansett
12.1994 - 12.1995
Provided In-house tech support for IT Manager and administrative support for Director of Operations.
Office Manager & Licensed Insurance Agent
Rosko Associates, Inc.
04.1989 - 07.1994
Development & Membership Coordinator
International Art of Jazz
02.1985 - 12.1988
Education
Masters in Business Administration (MBA) -
Dowling College
Oakdale, NY
12.1988
BFA Studio Art /Minor Art History -
SUNY/Stony Brook University
Stony Brook, NY
05.1985
Practicing Artist
Practicing professional visual artist gracekeown.com
Timeline
Operations & Information Management Coordinator
MOFGA Certification Services, LLC
03.2016 - Current
Database Manager / Membership Coordinator
Maine Organic Farmers and Gardeners Association (MOFGA)
02.2014 - 03.2016
Operations / Certification Assistant
MOFGA Certification Services LLC
02.2009 - 03.2016
Common Ground Country Fair Assistant (P/T, Seasonal)
Maine Organic Farmers and Gardeners Association (MOFGA)
<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service
NATO International Military Staff - Office of the Executive Coordinator - Information and Knowledge Management - Knowledge Management Section at NATO International Military StaffNATO International Military Staff - Office of the Executive Coordinator - Information and Knowledge Management - Knowledge Management Section at NATO International Military Staff
<ul>
<li>Company Overview: Personal Rental car company.</li>
<li>Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.</li>
<li>Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.</li>
</ul> at ks rental<ul>
<li>Company Overview: Personal Rental car company.</li>
<li>Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.</li>
<li>Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.</li>
</ul> at ks rental
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems