GRACE KIRAL
Boone,NC
Summary
Dynamic professional with a proven track record in patient care and customer service, demonstrated during my tenure at Glenbridge Health and Rehabilitation. Skilled in organizational abilities and empathy, I excel in creating positive experiences for clients and patients alike. My leadership and problem-solving skills have significantly contributed to enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
CNA
Glenbridge Health And Rehabilitation
Boone, NC
09.2024 - Current
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts, and communicated status updates to the care team.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Front Desk Receptionist
Lake Norman Raquet & Social Club
Mooresville, NC
06.2024 - Current
- Scheduled reservations and answered phones
- Greeted and assisted visitors
- Handled cash and card transactions
Nanny/Babysitter/Petsitter
Daiana Hayden
Mooresville, NC
01.2023 - Current
- Organized and facilitated fun and educational activities for kids
- Managed household duties such as preparing meals and light housekeeping
- Maintained a safe and clean environment for children and pets
Food Runner/Front of House Employee
The Counter
Mooresville, NC
11.2023 - 07.2024
- Experienced in providing excellent customer service in a fast-paced restaurant environment
- Proficient in working effectively as part of a team to ensure smooth flow of food service
- Familiar with menu items and able to make recommendations to enhance dining experience
- Provided excellent customer service and ensured a positive dining experience for guests
Retail Sales Associate
Molly Malones Boutique
Mooresville, NC
06.2023 - 10.2023
- Assisted customers in finding products and making purchasing decisions while maintaining a clean and organized store environment
- Provided product knowledge and recommendations to customers, promoting upselling and cross-selling opportunities
- Managed and increased sales in a retail store by developing customer relationships and providing excellent service
Hostess
Fusion Bowl
Mooresville, NC
06.2022 - 10.2023
- Managed reservations, greeted guests, and provided seating
- Developed strong communication and customer service skills in fast-paced dining environment
- Handled guest complaints and issues with professionalism and problem-solving skills
- Managed guest flow and seating rotations to ensure smooth dining experience for all patrons
Education
CNA -
Career and Technical School
Troutman, NC05.2024
Nursing - In progress
Appalachian State University
Boone, NCSkills
- Organizational skills
- Compassion
- Communication
- Empathy
- Attention to detail
- Active listening
- Flexibility and adaptability
- Time management
- Problem Solving
- Leadership
- Patient care
Languages
English, Native
References
References available upon request.
Timeline
CNA
Glenbridge Health And Rehabilitation
09.2024 - Current
Front Desk Receptionist
Lake Norman Raquet & Social Club
06.2024 - Current
Food Runner/Front of House Employee
The Counter
11.2023 - 07.2024
Retail Sales Associate
Molly Malones Boutique
06.2023 - 10.2023
Nanny/Babysitter/Petsitter
Daiana Hayden
01.2023 - Current
Hostess
Fusion Bowl
06.2022 - 10.2023
CNA -
Career and Technical School
Nursing - In progress
Appalachian State University
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