Grace Kitchner Harman
SARASOTA,FL
Summary
Proactive Senior Resolution Manager with expertise in conflict resolution, strategic negotiation, and customer relationship management. Leverages strong communication and problem-solving abilities to navigate challenging situations and enhance customer satisfaction. Focused on driving team success through effective collaboration and resolution strategies.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Resolution Manager
Gallagher Bassett
Rolling Meadows, Illinois
07.2025 - Current
- Managed complex claims resolutions for Gallagher Bassett clients across multiple coverage lines, including auto liability (BI), general liability, and UM/UIM, ensuring timely and fair settlements.
- Coordinated claim strategy with adjusters, clients, carriers, and legal teams, fostering collaboration to achieve favorable outcomes.
- Negotiated settlements with claimants, attorneys, and insurance partners.
- Reviewed litigated claim files to assess liability, exposure, and settlement options.
- Provided regular status updates to clients and internal stakeholders throughout resolution process, enhancing transparency and trust.
Bodily Injury Adjuster
Davies North America
Lakewood, FL
06.2021 - 07.2025
- Reviewed claim files to assess liability, exposure, and settlement options.
- Negotiated settlements with claimants, attorneys, and insurance partners.
- Managed complex claims resolutions for Davies municipality clients across multiple coverage lines. Such as Auto Liability (BI), Property Damage, and General Lability.
Education
Associate of Arts -
State College of Florida
Bradenton, FLSkills
- Settlement negotiations
- Claims management
- Liability analysis
- Reporting requirements
- Analytical thinking
- Decision making
- Effective communication
Certification
- Licensed in: AK,AL,AR,AZ,CT,DE,FL (resident),GA,ID,IN,KY,LA,ME,MI, IN,MN,MS,MT,NC,NH,NM,NV,NY,OK,OR,RI,SC,TX,UT,VT,WA,WV,WY
Timeline
Senior Resolution Manager
Gallagher Bassett
07.2025 - Current
Bodily Injury Adjuster
Davies North America
06.2021 - 07.2025
Associate of Arts -
State College of Florida