GRACE KROEGER

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Streamlined member communication documents between clients and internal teams for seamless implementation execution.
• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Assisted in various items for the account management team.
• Assisted the member advocate team when necessary.

Data Entry Specialist (This position was through Express Employment Professionals)

• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Compiled data and reviewed information for accuracy prior to input.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

• Supported the head of the Psychology department, Dr. Henry Grubb in his daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments throughout COVID.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Assisted in developing an innovative lesson plan to cater to individual student needs and foster academic success.
• Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
• Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.