Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Grace Kuehl

Fargo,ND

Summary


To secure a position with a well established organization with stable environment that will lead to a lasting career, not just a job. Basic familiarity with computer programs, such as Microsoft Office Suite (word, excel, powerpoint, outlook) and internal production software. Ability to do multi-tasking as well when needed.

Overview

24
24
years of professional experience

Work History

Commercial Transportation Underwriting Assistant

Erickson-Larsen Inc
10.2021 - 01.2023
  • Assist Underwriters with multiple task - data entry, order mvr's, follow-up request requirements for applications and documentation of the insured.
  • Process endorsements, confirming request fall within company underwriting guidelines
  • Submit request to company that fall outside underwriting guidelines but within submit guidelines
  • Generate invoice, refunds and credit memo for accounting bills for policy changes.
  • Communicate with agents and insurance companies via phone and email.
  • Order and review loss runs, motor vehicle records (MVR), and CAB reports prior to renewals.
  • Order motor vehicle records (MVR) for new drivers.
  • Order and send loss runs per agent's request.
  • Data entry and forwarding task to the underwriters.
  • Process and issue insured policy

Production Support Specialist

Erickson-Larsen Inc
02.2012 - 10.2021
  • Commercial Transportation, Property & Casualty, and Garage - Processing policies, verifying rating, forms and coverages match signed/completed application.
  • Order and send loss runs per agent's and underwriters request.
  • Type and send Notices of Cancellation, Reinstatement, Non-Renewal and Conditional Renewal following state guidelines based on risk location.
  • Process mail in the office.

Administrative Assistant

Service Offset And Supply
08.2010 - 02.2012
  • Help with inventory control and month end reports
  • Calculate the salesman's expense and commission reports.
  • Fill in as required to replace employees that are on vacation -everything from warehouse duties to making deliveries.

Trade Show Coordinator

Your Home Improvement
01.2011 - 10.2011
  • Manage trade show booth, - organize and track new customers. Face to face interactions with potential clients.

Billing Specialist

Arvato Digital Services Llc
07.2011 - 09.2011


  • Project research and management of customers accounts. Operations including software licensing and distribution, partner reward schemes, and day-to-day invoice processing.
  • Responsible for performing billing transactions required including (but not exclusive to) refunds, payments transactions, electronics check processing, and discounts.
  • Communicate with help desk to resolve customer inquiries with regards to their online bill.
  • Maintained strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Production Associate

Integrity Windows
05.2011 - 07.2011
  • Production line employee for windows.

Data Encoder

Magnum, Ltd
04.2011 - 07.2011
  • Incoming and outgoing inventory control encoder

Documentation & Communication Assistant

Philips Electronics And Lighting Inc
03.2000 - 05.2004
  • Received, processed and maintained a database of requests for technical assistance from accredited service centers and internal Philips Consumer Electronics customers
  • Answered customer calls - internal and external calls that needed attention i.e. repairs, complaints, warranty administration, and other inquiries.
  • Service management communications - received, processed and update service management communications.
  • Technical documentation control - acquisition and maintenance of technical service manuals.
  • ASC Selection Documents - received, processed, and update accreditation requirements including contracts.
  • Field Database control - received, processed and maintained job sheets on systems database.
  • Validate all invoices for all service and parts being claimed under warranty. Balance daily receivable payments from customers from our in-house out of warranty repair service and sales of parts.
  • Prepared documents and receipts for the accounting department.
  • Purchase office equipment and supplies as needed for the department.
  • Initiated and participated actively in customer satisfaction improvements.
  • Conducted ISO 900 audits for the company.

Telecom Technician

ETSI Technologies Inc
03.1995 - 11.1999
  • Undertook in Engineering studies, planning and designing for Local Outside Plant network Expansion under PLDT, International Communication Corp (ICC) and Islacom projects.
  • Conducted forecast studies within the study area to determine the actual demand and corresponding projections.
  • Prepared the fundamental plan of primary cable routing, manholes, conduits based on the demand forecast for the given exchange area.
  • Prepared a detailed network plan - designed the cable distribution using Cross Connect Cabinet and Optical Network Unit System. Define its appropriate transmission characteristics.
  • Prepared Bill of Quantities using Generic Construction Unit.
  • Provided technical assistance to the Implementation Group and prepared necessary Site Instructions prior to the actual construction of the Outside Plan Detailed Designs.
  • Provided technical assistance to the Subscribers Installation Group and encoded necessary data of existing and new telephone subscribers based on clients data program filing.
  • Conducted ISO 9001 audits for the company.

Telecom Specialist Engineer

Siemens Telecommunications
07.1997 - 11.1997
  • Conducted studies to prepare the corresponding Telephone Demand Forecast Reports.
  • Undertook Fundamental Planning of primary cables, manholes and conduits based on the demand forecast for the given exchange area.
  • Verified the existing manholes, types and routes for the underground primary cables, existing ducts, cable sizes, splices and racks in each manhole.
  • Undertook Engineering Studies, Planning and Design of the Detailed Primary Cable and Detailed Conduit Plan for the Local Outside Plant Network.
  • Undertook Engineering Surveys and Studies, Planning and Design for the Cable and Conduit Network using Fiber Optic Primary Cable.
  • Prepared the general and geographic plans of the Detailed Secondary Network.
  • Prepare the Bill of Quantities including the trenching of the road of the Detailed Secondary Network.
  • Prepared reports and documents required by customers for future reference.

Quality Control Engineer

Nikon Industrial Corporation
09.1994 - 03.1995
  • Provided analysis and counter measures regarding production line rejects and line improvements.
  • Supervised the production line to ensure all analysis are being implemented.
  • Conducted seminars and on the job training to new line workers.

Purchasing Assistant

ACS Technologies
04.1993 - 07.1993
  • Established and managed supplier and vendor relationships.
  • Maintained complete documentation and records of all purchasing activities.
  • Processed requisitions and purchase orders for supplies and equipment.

Education

Bachelor of Science - Electronics And Communications Engineering

Mapua Institute of Technology
Quezon City, Philippines
04.1993

Skills

  • Underwriting Understanding, Guidelines and Processes
  • Data Communications
  • Reviewing Renewals
  • Strong skills in interpersonal relationships (oral and written)
  • Willing to get trained and travel for work advancement

REFERENCES

Melissa Goschen 

Erickson-Larsen Inc

VP of Transportation

701-232-2444

mgoschen@ericksonlarseninc.com


Steve Bill

Veterans Health Administration

VA Purchasing Agent

701-371-377

ssbill6870@gmail.com


Atty. April Anderson

Rodenburg Law Firm

Associate Attorney

701-219-3279

aprilrica@yahoo.com


Alberto Cabo Chan, MD

Essentia Health

Diabetes & Endocrinology

701-367-7799

allan_cabochan@hotmail.com





Timeline

Commercial Transportation Underwriting Assistant

Erickson-Larsen Inc
10.2021 - 01.2023

Production Support Specialist

Erickson-Larsen Inc
02.2012 - 10.2021

Billing Specialist

Arvato Digital Services Llc
07.2011 - 09.2011

Production Associate

Integrity Windows
05.2011 - 07.2011

Data Encoder

Magnum, Ltd
04.2011 - 07.2011

Trade Show Coordinator

Your Home Improvement
01.2011 - 10.2011

Administrative Assistant

Service Offset And Supply
08.2010 - 02.2012

Documentation & Communication Assistant

Philips Electronics And Lighting Inc
03.2000 - 05.2004

Telecom Specialist Engineer

Siemens Telecommunications
07.1997 - 11.1997

Telecom Technician

ETSI Technologies Inc
03.1995 - 11.1999

Quality Control Engineer

Nikon Industrial Corporation
09.1994 - 03.1995

Purchasing Assistant

ACS Technologies
04.1993 - 07.1993

Bachelor of Science - Electronics And Communications Engineering

Mapua Institute of Technology

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Grace Kuehl