Grace Larrabee
STATE_US
Summary
Customer‑focused service professional with a strong commitment to putting the customer first in every interaction. Skilled in resolving issues quickly, building trust, and delivering positive experiences across phone, email, and in‑person support. Known for empathy, clear communication, and consistently exceeding service expectations.
Overview
4
4
years of professional experience
Work History
Asset Protection Agent
Nordstrom
10.2024 - Current
- Conducted regular audits to ensure compliance with loss prevention policies.
- Incident response and documentation
- Collaborated with team members to enhance store safety protocols.
- Provided training and support for new hires on asset protection procedures.
- Oversaw customer service initiatives to maintain high standards of support and responsiveness.
- Conducted weekly cycle counts to ensure stock accuracy and reduce shrink.
Retail Sales Supervisor
TJ Maxx, TJX Companies
08.2022 - 10.2024
- Delivering a customer‑first shopping experience
- Training and mentoring associates on service techniques
- Analyzed inventory levels and implemented strategies to reduce stock discrepancies.
- Focused on results: sales growth, customer satisfaction, and team performance.
Starbucks Shift Lead
Starbucks
06.2022 - 08.2022
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained and mentored new team members on product knowledge and customer service excellence.
- Optimized workflow by implementing efficient inventory management practices during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
La Pietra
Honolulu, HI05-2025
Skills
- Consistently prioritizes customer needs and delivers solutions that create positive, memorable experiences
- Experienced in guiding and supporting team members, sharing best practices, and helping others improve service quality
- Regularly exceeds key performance metrics through strong service delivery, efficiency, and problem‑solving
- Communicates clearly and professionally across phone, email, chat, and in‑person interactions to build trust and resolve issues quickly
Timeline
Asset Protection Agent
Nordstrom
10.2024 - Current
Retail Sales Supervisor
TJ Maxx, TJX Companies
08.2022 - 10.2024
Starbucks Shift Lead
Starbucks
06.2022 - 08.2022
High School Diploma -
La Pietra