Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Grace Ledwon

St Louis,MO

Summary

Dynamic and enthusiastic professional with a proven track record at Midwest Pool Management, excelling in customer service and team leadership. Adept at ensuring safety and compliance while training staff and enhancing guest experiences. Recognized for effective decision-making and conflict resolution, contributing to a welcoming and efficient environment.

Overview

2
2
years of professional experience

Work History

Assistant Manager and Lifegaurd

Midwest Pool Management
05.2023 - Current


  • Supported inventory management by tracking stock levels and coordinating replenishment efforts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored pool area to ensure guest safety and adherence to facility rules.
  • Responded swiftly to emergencies, executing first aid and CPR procedures as needed.
  • Conducted regular inspections of equipment and facilities to maintain safety standards.
  • Assisted in training new lifeguards on operational protocols and emergency response techniques.
  • Communicated effectively with guests regarding pool policies and safety measures.
  • Maintained accurate records of daily activities, incidents, and maintenance checks for compliance purposes.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Hostess

Mi Lupita Mexican Restraunt
12.2024 - 03.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table turnover and guest flow.
  • Assisted in training new staff on hosting protocols and customer service standards.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Coordinated with kitchen and waitstaff to ensure timely service delivery.
  • Handled customer inquiries and complaints with professionalism and efficiency.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Ursuline Academy
Kirkwood, MO

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff management
  • Conflict resolution
  • Team building
  • Goal-motivated
  • Enthusiastic

Accomplishments

    I participated in Ursuline Academy's Varsity softball and lacrosse team and managed the varsity swim team. I was softball captain my junior and senior year. I am a member of the National Honor Society, Latin Honor Society, and board of directors for Project USS, a student-scholarship promotional organization. I work at my school's coffee shop, running inventory, making schedules and cold brew, and working with customers. I've gotten Academic All State for softball all four years. I am a student ambassador for my school, leading open house and other events. I was a school Representative at Girls Independent School League Celebration of National Girls and Women in Sports Day my sophomore and junior year. I received first honors both semesters of my freshman, sophomore, and junior years. I mow lawns in my neighborhood and did scorekeeping for CYC basketball freshman and sophomore year. My sophomore year, I doubled the required amount of service hours for Ursuline. My senior year, I was chosen to lead our school's Kairos retreat. I was also chosen to be a senior class house captain. With that, I organize spirit week, homecoming, all-school assemblies, masses, and other school activities.

Interests

I enjoy writing, talking to others, sports, and traveling

Timeline

Hostess

Mi Lupita Mexican Restraunt
12.2024 - 03.2025

Assistant Manager and Lifegaurd

Midwest Pool Management
05.2023 - Current

High School Diploma -

Ursuline Academy