GRACE LEE
Larkspur,CO
Summary
Dedicated and resourceful Order Management Representative with years of diverse customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on scheduling and building processes with enthusiastic willingness to assist others proactively.
Overview
8
8
years of professional experience
Work History
Order Management Coordinator 1 and 2
Comcast Business
Virtual
12.2021 - Current
- Verify contract details, including pricing, terms, and services to ensure alignment with our policy and customers' expectations
- Assisted in arranging appointments and liaising with customers to guarantee timely service delivery
- Build customer's orders accurately and efficiently
- I organize and prioritize tasks, cases, and projects to ensure effective resolutions
- Provided personalized assistance to customers, offered product information, resolved concerns, and guided them through the installation process.
Assistant Event Planner
Buckingham Agency
Parker, CO
08.2019 - 12.2021
- Organized guest support services for guests to meet accommodation, transportation and service needs
- Oversaw event logistics, venue scheduling and accommodations
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards
- Attended and participated in industry events
- Coordinated vendors, timelines and budgets for events
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
Assistant Manager
Kunjani Coffee Shop
Parker, CO
08.2016 - 10.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Assigned work and monitored performance of project personnel
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Education
Associate of Arts: Project Management -
Metropolitan State University of Denver
High School Diploma -
Chaparral High School
Skills
- Service Delivery
- Identifying Opportunities
- Forward Thinker
- Customer Focused
- Trouble Shooting
- Communication
- Punctuality
- Self Starter
- Time Management
- Organization
Projects
- VDR Remedy Project
- EPON / FDX Orders
- OM Health Dashboard
- Recognition Rally
- XNET / Road to 10G CB Outreach Project
Accomplishments
- 7 time Summit Award Winner
- Excel Award
- Best of the West Award
Timeline
Order Management Coordinator 1 and 2
Comcast Business
12.2021 - Current
Assistant Event Planner
Buckingham Agency
08.2019 - 12.2021
Assistant Manager
Kunjani Coffee Shop
08.2016 - 10.2021
Associate of Arts: Project Management -
Metropolitan State University of Denver
High School Diploma -
Chaparral High School
Similar Profiles
Kimberly McNeillKimberly McNeill
Sales Support Consultant - Account Management at Comcast BusinessSales Support Consultant - Account Management at Comcast Business
Ryan J CusterRyan J Custer
Business Sales Representative at Comcast BusinessBusiness Sales Representative at Comcast Business
Paris PorterParis Porter
Customer Project Manager at Comcast BusinessCustomer Project Manager at Comcast Business
LINDSEY MACQUEENLINDSEY MACQUEEN
Direct Sales - Retention CAE at Comcast BusinessDirect Sales - Retention CAE at Comcast Business
Jackson TemmeJackson Temme
Website Manager at Front Range AnglersWebsite Manager at Front Range Anglers