Aquaia Woodard
Mobile,USA
Summary
Experienced order management professional with over 8 years in data entry, known for precise customer accountmaintenance and enhancing service efficiency. Skilled in effective communication and technical proficiency,recognized for improving customer satisfaction through streamlined processes.
Overview
9
9
years of professional experience
Work History
Coordinator 2 Business Support Order Management
Comcast
02.2019 - Current
- Managed customer service transitions by accurately entering new addresses and service
packages, ensuring seamless service continuity. - Updated account ownership and contact details in internal systems to facilitate smooth
service transfers, and enhance customer satisfaction.. - Verified service availability and applied promotions accurately, contributing to improve customer service experiences
Coordinator 1 Business Support Order Management
Comcast
04.2017 - 02.2019
- Creating new accounts by adding customer details, inventory counts, or financial figures into databases, CRMs, Excel sheets, or electronic record systems
- Checking address serviceability, applying correct promotional offers, and ensuring taxes and fees are calculated correctly before finalizing the order.
- Inputting products, plan codes, installation dates, equipment types, and any one-time or recurring charges into CRM and billing tools.
Education
High School Diploma -
Farrell High School
Farrell, PASkills
- Strong attention to detail and accuracy
- Excellent organizational and multitasking skills
- Ability to work independently, with minimal supervision
- Proficient in CRMs, electronic record systems, and Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and verbal communication skills
Accomplishments
Employee of the Month for quickly correcting account data and improving customer satisfaction scores
Timeline
Coordinator 2 Business Support Order Management
Comcast
02.2019 - Current
Coordinator 1 Business Support Order Management
Comcast
04.2017 - 02.2019
High School Diploma -
Farrell High School