Tracy Kleckner
Brunswick,OH
Summary
Reliable, dependable Order Management Coordinator seeking a professional position utilizing my accuracy, attention to detail, and problem-solving skills. Detail-oriented team player with strong organizational skills, who is able to handle multiple projects simultaneously, with a high degree of accuracy. Able to handle multiple confidential priorities with a positive attitude. Willing to take on added responsibility to meet team goals.
Overview
25
25
years of professional experience
Work History
Order Management Coordinator
Turf Care Supply
Brunswick, Ohio
08.2006 - 02.2026
- Reviewed customer orders for compliance with company policies and procedures.
- Assisted in resolving order discrepancies through effective problem-solving techniques.
- Maintained organized documentation of all order transactions for future reference.
- Completed or assisted with difficult or skilled tasks.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Daily, enter sales orders into ERP systems, and manage orders from receipt to shipment.
- Provide accurate, high-volume order entry support to a six-person sales team managing roughly $155 million in annual sales.
- Handle multiple emails and calls daily with hundreds of customers, both professional and retail.
- Process orders through the retail customer portal, ensuring payment and quick processing times.
- Processed orders in customers' ERP systems daily. Receipts, production, order entry, and shipping the order out.
- Serve as the go-to resource for five plants spread throughout the U.S., helping with team questions, ERP issues, and problem resolution.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Office Assistant
Michele A Kalapos, Co LPA
Middleburg Heights, OH
04.2001 - 08.2006
- Managed office supplies and inventory for a busy legal practice.
- Assisted clients with inquiries and scheduled appointments efficiently.
- Prepared legal documents and maintained organized files for attorneys.
- Coordinated communication between clients and legal staff effectively.
- Handled incoming calls and directed them to appropriate personnel promptly.
- Supported billing processes by processing invoices and tracking payments.
- Developed filing systems that improved document retrieval and organization efficiency.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Education
High School Diploma -
North Royalton High School
North Royalton, OH06-1995
Skills
- Professionalism
- Teamwork and collaboration
- Strong organizational skills
- Positive attitude
- Problem solving
- Time management
- Attention to detail
- Multitasking abilities
- Computer skills
- Critical thinking
- Order entry and processing
- Data entry (high accuracy and speed)
- ERP systems (SAGE, SEI, ROSS, SAP, WordPress)
- Microsoft Office (Excel, Outlook, Word)
- TMS transportation systems (BluJay, Navisphere)
- Filing and record management
- Demonstrates sound judgment in managing sensitive and confidential records
Timeline
Order Management Coordinator
Turf Care Supply
08.2006 - 02.2026
Office Assistant
Michele A Kalapos, Co LPA
04.2001 - 08.2006
High School Diploma -
North Royalton High School