Zoe Brown
Summary
Proven track record in enhancing order management efficiency at Swiftwick, leveraging strong organization and problem-solving skills to minimize incorrect shipments and streamline fulfillment processes. Demonstrated ability to improve customer satisfaction through effective communication and team collaboration, mastering warehouse technology to expedite order processing.
Overview
1
1
year of professional experience
Work History
Order Management Coordinator
Swiftwick
03.2024 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Navigated through 5 systems to build, track and monitor orders.
Order Fulfillment Associate
Swiftwick
06.2023 - 02.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Education
Bachelor of Arts - French
Oregon State University
E-Campus06.2023
Skills
- Strong Organization
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Team Collaboration
Professional Memberships
Alliance Française de Nashville (AFN)
Timeline
Order Management Coordinator
Swiftwick
03.2024 - Current
Order Fulfillment Associate
Swiftwick
06.2023 - 02.2024
Bachelor of Arts - French
Oregon State University
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<ul> <li>Obtaining demographic information, validating insurance, and receiving payment.</li> <li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li> <li>Ensure coworkers are properly trained in order to complete their job duties.</li> <li>Verified insurance information and collected necessary documentation from patients.</li> <li>Assisted in training new staff on registration protocols and systems usage.</li> <li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li> <li>Verified insurance and collected critical data elements to properly identify and bill patients.</li> </ul> at Promedica Monroe Regional Hospital<ul> <li>Obtaining demographic information, validating insurance, and receiving payment.</li> <li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li> <li>Ensure coworkers are properly trained in order to complete their job duties.</li> <li>Verified insurance information and collected necessary documentation from patients.</li> <li>Assisted in training new staff on registration protocols and systems usage.</li> <li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li> <li>Verified insurance and collected critical data elements to properly identify and bill patients.</li> </ul> at Promedica Monroe Regional Hospital