Traci Stockton
Rio Rancho,NM
Summary
Detail-oriented Order Management Specialist skilled in order processing and work order management. Enhances operational efficiency and accuracy in order fulfillment while optimizing project workflows. Strong communicator dedicated to improving customer satisfaction and minimizing errors through careful documentation verification.
Overview
19
19
years of professional experience
Work History
Project Support Professional /Order Management Specialist
Lowes Home Improvement Stores
Albuquerque, New Mexico
04.2013 - 02.2021
- Answer inbound calls from customers, service providers and stores to provide installation project support.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather information.
- Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
- Resolved post-project Work Order issues by assessing related costs and managing potential service provider or vendor chargebacks; submitted thorough documentation of all project interactions in appropriate technology tools.
- Uploaded required compliance documents related to permits and lead safe practices in the appropriate system to ensure regulatory adherence.
- Completed training courses and participated in team meetings and Townhall sessions.
- Managed database systems to enhance store efficiency and customer satisfaction by fulfilling scheduled deliveries and making updates per customer and store requests.
Customer Service Representative
High Country Gardens
Bernalillo, New Mexico
07.2012 - 04.2013
- Assisted customers with product inquiries and processed orders to enhance customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on plant care and gardening techniques.
- Managed returns and exchanges in accordance with company policies to ensure customer retention.
- Responded to customer inquiries with accurate product information to facilitate informed purchasing decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Victoria’s secrets
Rio Rancho, New Mexico
10.2010 - 02.2012
- Resolved customer inquiries with accurate information on products and services, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Guided customers in product selection, managing ordering, billing, returns, exchanges, and technical support to streamline their experience.
Account Service Manager
Sprint PCS
Rio Rancho, New Mexico
10.2006 - 07.2010
- Managed client accounts, enhancing service satisfaction and driving retention.
- Oversaw account renewals and service upgrades, contributing to customer loyalty.
- Resolved escalated customer issues in a timely manner while maintaining excellent relations with clients.
- Provided technical support, ensuring customer understanding and effective use of products or services.
Account payable specialist
Modern equipment company
Omaha, Nebraska
02.2002 - 10.2006
- Managed vendor invoices, ensuring timely processing and accurate payments to maintain strong vendor relationships.
- Processed high-volume invoices independently, contributing to streamlined financial operations.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Coded invoices to ensure organized, accurate records for efficient financial reporting.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Performed financial calculations for amounts due, interest charges and balances.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-1990
Skills
- Order processing and work order management
- Document accuracy
- Positive and professional
- Multitasking and organization
- Conflict resolution
- Time management
- Attention to detail
- Data inputting
- Project management
- Client communication
- Customer service
- Task prioritization
Timeline
Project Support Professional /Order Management Specialist
Lowes Home Improvement Stores
04.2013 - 02.2021
Customer Service Representative
High Country Gardens
07.2012 - 04.2013
Customer Service Representative
Victoria’s secrets
10.2010 - 02.2012
Account Service Manager
Sprint PCS
10.2006 - 07.2010
Account payable specialist
Modern equipment company
02.2002 - 10.2006
High School Diploma -
Abraham Lincoln High School