Luz (Marina) Floyd
San Antonio
Summary
Proactive and results-oriented professional with a proven track record at AVEVA, enhancing operational efficiency and customer satisfaction. Excelled in order management and process optimization, significantly improving delivery times and service quality. Skilled in database management and fostering strong customer relationships, consistently exceeding team goals through strategic collaboration and innovative problem-solving.
Overview
20
20
years of professional experience
Work History
Sales Support, Order Management
AVEVA
08.2005 - Current
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- · Support for inside sales & Regional Managers.
- · Order processing for EMEA, NA West Coast territories and direct channel.
- · Work directly with Academics program team for new and existing registrations.
- · Assist with Trade Compliance screening.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Cetis #18
Mexicali, Baja California06-1998
Skills
- Order process management
- Returns processing
- Invoicing and billing
- Order fulfillment
- Pricing optimization
- Deadline management
- Releasing orders
- Order logging
- Updating logs
- Order tracking
- Data entry skills
- Database management
- Forecasting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Support, Order Management
AVEVA
08.2005 - Current
High School Diploma -
Cetis #18
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