Grace Loehr
Savannah,GA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Waitress
Lighthouse Pizza
Tybee Island, GA
09.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised restocking of salad bar for lunch and dinner service.
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Front Service Clerk
Publix Grocery Store
Savannah, GA
04.2019 - 09.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Advised guests about available products and services to meet individual needs.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Education
Diploma - Emergency Medical Technology
Savannah Technical College
Savannah, GA12.2027
GED -
Savannah Technical College
Savannah, GA08.2021
Skills
- High Energy and Stamina
- Conflict and Complaint Resolution
- Team Player
- Warm and Friendly
- Cool Under Pressure
- Service-Oriented
- Staff Training
- Reliable and Responsible
Timeline
Waitress
Lighthouse Pizza
09.2020 - Current
Front Service Clerk
Publix Grocery Store
04.2019 - 09.2020
Diploma - Emergency Medical Technology
Savannah Technical College
GED -
Savannah Technical College
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