Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Toni Hermosillo

Queen Creek,AZ

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

24
24
years of professional experience

Work History

Waitress

Vensure
Scottsdale, AZ
06.2000 - 02.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.

Server

Black Angus
Mesa, AZ
01.2001 - 01.2002
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.

Server

San Pan Sea Food Village
Phoenix, AZ
10.2000 - 07.2001
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Increased sales significantly by upselling higher-end products to customers.
    • Checked identification for minimum age for sale of alcoholic beverages.
    • Cultivated warm relationships with regular customers.
    • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Noted special patron requests and followed up with kitchen to confirm delivery.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Asked customers for feedback, solved problems and filled drinks throughout meal.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Answered customers' questions, recommended items and recorded order information.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
    • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
    • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Processed orders and sent to kitchen employees for preparation.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Checked guests' identification before serving alcoholic beverages.
    • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
    • Collected orders and relayed them to bartenders quickly and accurately.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

TGIFricays
Chandler, AZ
01.1999 - 06.2000
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Increased sales significantly by upselling higher-end products to customers.
    • Checked identification for minimum age for sale of alcoholic beverages.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Asked customers for feedback, solved problems and filled drinks throughout meal.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
    • Answered customers' questions, recommended items and recorded order information.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
    • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Processed orders and sent to kitchen employees for preparation.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Checked guests' identification before serving alcoholic beverages.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Collected orders and relayed them to bartenders quickly and accurately.
    • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
    • Inspected dishes and utensils for cleanliness.

Server

Mi Mi's Cafe
Chandler , AZ
04.1996 - 05.1999
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Some College (No Degree) -

Mesa Community College
Mesa, AZ

High School Diploma -

Chandler High School
Chandler, AZ
05.1999

Skills

  • High Volume Dining
  • Able to Lift 30 Pounds
  • Menu Memorization and Presentation
  • Team Player
  • High Energy and Stamina
  • Customer Service and Rapport
  • Warm and Friendly
  • PPE Guideline Compliance
  • Service-Oriented
  • Order Accuracy and Delivery
  • Adaptable and Flexible
  • Reliable and Responsible
  • Team Leadership
  • Multitasking and Prioritization

Timeline

Server

Black Angus
01.2001 - 01.2002

Server

San Pan Sea Food Village
10.2000 - 07.2001

Waitress

Vensure
06.2000 - 02.2020

Server

TGIFricays
01.1999 - 06.2000

Server

Mi Mi's Cafe
04.1996 - 05.1999

Some College (No Degree) -

Mesa Community College

High School Diploma -

Chandler High School

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Toni Hermosillo