- Gym Workouts
- Blogging/Vlogging
- Baking
- Cooking
- Road Trips
- Team Sports
Lexi Brown
Newcastle,PA
Summary
Dynamic and dedicated waitress with a proven track record at Elhams, excelling in customer service and upselling techniques. Recognized for enhancing guest satisfaction through effective complaint resolution and strong multitasking abilities. Committed to maintaining high standards of cleanliness and operational efficiency, contributing to a thriving dining environment.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
2
2
years of professional experience
Work History
Waitress
Elhams
New Castle, PA
10.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive communication and prompt assistance.
- Managed order processing efficiently, accurately entering requests into point-of-sale system for seamless service flow.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining high standards of quality and presentation.
- Trained new team members on restaurant procedures, enhancing overall team performance and service delivery.
Education
No Degree - Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Menu presentation
- Allergy awareness
- Food presentation
- Tip calculation
- Serving expertise
- Food and wine pairings
- Dish preparation
- Menu design
- Wine history
- Effective customer upselling
- Food safety oversight
- Hospitality and accommodation
- Dining customer service
- Special dietary requirements
- Buffet setup and takedown
- Check payment processing
- Table setting arrangements
- Point of sale (POS) system operations
Interests
Timeline
Waitress
Elhams
10.2023 - Current
No Degree - Education
Slippery Rock University of Pennsylvania