Grace Macatee
Brooklyn,NY
Summary
Results oriented manager with 7 years of experience driving data-driven solutions and leading technical teams. Expertise in designing and implementing data integrations, enhancing reporting capabilities, and streamlining development processes. Successfully delivered Salesforce and Tableau solutions that improved case management, enabled critical data submissions for millions of users, and increased team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data & Analytics Manager
Accenture Federal Services
06.2022 - Current
- Manage and execute roadmap for centralizing data and improving project-wide reporting, resulting in a 50% increase of active Tableau users.
- Led the requirements gathering, design, and implementation of data integrations between multiple enterprise systems, enabling critical data submissions and communications for 24M users.
- Partnered with external vendor to ingest 18M yearly form submissions and implemented Google Analytics and Salesforce data lake ingests to provide users with real-time insights into call center and website operations, improving operational reporting efficiency for 100+ users.
Salesforce Development Lead
Accenture Federal Services
01.2020 - 06.2022
- Implemented project schedule and designed key features to replace a 20 year old custom system with Salesforce case management and multi-system integration.
- Established development and DevOps processes and reviewed code changes for team of 12 people; Developed Jira ticket structure and workflow for tracking project completion and increasing team productivity.
- Led website API integration with Salesforce that allowed 50k+ cases to be created and worked by customer service representatives in the first two years.
Salesforce Developer/Scrum Master
Accenture Federal Services
06.2018 - 12.2019
- Led Salesforce integration which receives 40k searches each month and developed Service Cloud solutions with with Apex programming language.
- Led transition to agile for team of 25 by implementing a sprint schedule, agile meetings and agile best practices to improve team efficiency.
- Implemented GitLab and Visual Studio Code tools into Salesforce team processes to modernize DevOps processes.
Education
Bachelor of Science - Mechanical Engineering
University of Maryland
College Park, MD05-2018
Skills
- API Integration
- SQL Data Analysis
- Tableau
- Data Warehouse ETL
- Agile Implementation
- Estimation and Planning
- Functional Designs
- Salesforce Development
- Program Project Management
Certification
- ICAgile Certified Professional
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
Timeline
Data & Analytics Manager
Accenture Federal Services
06.2022 - Current
Salesforce Development Lead
Accenture Federal Services
01.2020 - 06.2022
Salesforce Developer/Scrum Master
Accenture Federal Services
06.2018 - 12.2019
Bachelor of Science - Mechanical Engineering
University of Maryland
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