Grace Mareno
Waukesha
Summary
Experienced with delivering compassionate care to individuals with diverse needs. Utilizes effective communication and empathy to support daily living activities and emotional well-being. Knowledge of personalized care plans and patient comfort enhancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Urgent Care Assistant
Children's Hospital of Wisconsin
10.2024 - Current
- Assisted nurses and providers with medical procedures.
- Performed point-of-care testing to support timely diagnosis and treatment.
- Answered telephones, provided information to allers, took messages, and trasnferred calls to appropriate personnel.
- Booked appointments and checked famillies in for their respective appointment times.
- Operated officed equipment such as fax machines, copiers, and phone systems.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Supervisor/Front Desk/Lifeguard
Goldfish Swim School
06.2018 - Current
- Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Adapted teaching methods and instructional materials to meet children's varying needs, abilities, and interests.
- Observed and evaluated the performance of other employees.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Facilitated group lessons, ensuring engaging and safe learning environments for all participants.
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
Care Partner (CNA)
Children's Hospital of Wisconsin
10.2022 - 11.2024
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs.
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses.
- Monitored patient stability by checking vital signs and weight, and recording intake information.
- Assisted nurses with medical procedures, including administering medications and preparing treatment areas.
- Provided emotional support to children and their families, creating a comforting and reassuring atmosphere.
- Communicated effectively with pediatric patients, their families, and the healthcare team to ensure coordinated and holistic care.
- Followed strict infection control protocols to maintain a safe and hygienic environment.
- Ensured the safety of pediatric patients by adhering to established safety policies and procedures.
Front Desk/CNA
Regency Senior Communities
01.2021 - 08.2023
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.
- Explained medical instructions to patients or family members.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Education
Bachelor of Science - Nursing
Herzing University
Brookfield, WI05-2026
Skills
- Empathy
- Proficiency in Medical Emergency Equipment
- Knowledge of Medical Equipment
- Verbal and Written Communication
- Attention to Detail
- Epic Experience
Certification
CPR and BLS Certified, Certified Nursing Assistant through the State of Wisconsin
Timeline
Urgent Care Assistant
Children's Hospital of Wisconsin
10.2024 - Current
Care Partner (CNA)
Children's Hospital of Wisconsin
10.2022 - 11.2024
Front Desk/CNA
Regency Senior Communities
01.2021 - 08.2023
Supervisor/Front Desk/Lifeguard
Goldfish Swim School
06.2018 - Current
Bachelor of Science - Nursing
Herzing University