Steven Jasko
San Antonio,TX
Summary
Hardworking employee enthusiastic about learning Urgent Responce field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Urgent Response Advisor
BestBuy Health
San Antonio, TX
08.2021 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements. Helping customers in emergency situations by showing empathy, professionalism, and contacting Emergency Services in their area in the fastest and most efficient manor so customers receive the correct help.
Mortgage Consultant
Wells Fargo Home Mortgage
San Antonio, TX
01.2021 - 08.2021
- Oversaw sales and underwriting processes of mortgage lending office.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
Fraud and Collections
Kohl's
San Antonio, TX
10.2019 - 10.2020
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Discussed options with delinquent clients in terms of proposed solutions.
Assistant Underwriter
The Hartford Insurance Group
San Antonio, TX
11.2018 - 07.2019
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
Legal Consultant
ClaimFox-Contractor For USAA
San Antonio, TX
02.2015 - 11.2018
- Researched related literature regarding issues at hand.
- Pulling legal documents from subpoenas and sending them to lawyers
- Advising Lawyer how to send and what to ask for in a subpoena
- Working with USAA managers and lawyers to settle disputes when subpoenas not requested
- Sending out letters or emails to various law firms requesting missing information
Licensed Insurance Agent-Medicare
West-Aetna
San Antonio, TX
04.2014 - 11.2014
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
- Promoted products and services using upselling and other sales strategies.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Medical Claims Processor
UMR
San Antonio, TX
02.2013 - 03.2014
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Managed large volume of medical claims on daily basis.
- Reviewed provider coding information to report services and verify correctness.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Evaluated accuracy and quality of data entered into agency management system.
Customer Service Representative
Health Plan Services
Tampa, FL
03.2012 - 11.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
No Degree - Business
University of The Incarnate Word
San Antonio, TXHigh School Diploma -
Chamberlain High School
Tampa, FL05.1989
Skills
Priority Dispatch EMD and EPD Certified
Leadership skills including management and SME experience
- Customer Relations
- Helping others with dispatching question
- Working knowledge of PROQA and policy and procedure
- Empathy
- Over 25 years of customer service
- Proficient in Microsoft Office, Teams, Zoom
- Deescalating upset customer situations
Accomplishments
- Supervised team of 10 staff members.
- Became a subject matter expert at West in less than 2 week
- Maintaining high quality scores
- Expert in Customer relations for over 25 years
Certification
Priority Dispatch for END and EPD
Texas Licensed Health, Life, and Annuity agent
Timeline
Urgent Response Advisor
BestBuy Health
08.2021 - Current
Mortgage Consultant
Wells Fargo Home Mortgage
01.2021 - 08.2021
Fraud and Collections
Kohl's
10.2019 - 10.2020
Assistant Underwriter
The Hartford Insurance Group
11.2018 - 07.2019
Legal Consultant
ClaimFox-Contractor For USAA
02.2015 - 11.2018
Licensed Insurance Agent-Medicare
West-Aetna
04.2014 - 11.2014
Medical Claims Processor
UMR
02.2013 - 03.2014
Customer Service Representative
Health Plan Services
03.2012 - 11.2012
No Degree - Business
University of The Incarnate Word
High School Diploma -
Chamberlain High School