Samantha Oswald

● Answer and prioritize emergency and non-emergency calls while gathering critical information for police, fire, and EMS response.

● Provide Emergency Medical, Fire, and Police Dispatch instructions using established EMD, EFD, and EPD protocols.

● Dispatch emergency personnel utilizing CAD systems, radio communications, and real-time incident monitoring.

● Coordinate communication between field units, neighboring agencies, and mutual aid partners during active incidents.

● Monitor multiple radio frequencies and maintain situational awareness during high-volume emergency operations.

● Access LEADS, NCIC, and other law enforcement databases to support officer safety and investigative needs.

● Document incident details accurately and maintain compliance with departmental policies and state regulations.

● Deliver calm, professional assistance to callers experiencing crisis situations while ensuring timely emergency response.

● Answer emergency and non-emergency calls while obtaining critical information for police, fire, and EMS response.

● Provide pre-arrival instructions using approved emergency dispatch protocols.

● Prioritize incidents based on severity and dispatch appropriate emergency resources.

● Coordinate communication between field personnel, neighboring agencies, and mutual aid partners.

● Access LEADS, NCIC, and state databases to support law enforcement operations.

● Monitor multiple radio channels and maintain situational awareness during active incidents.

● Document incident details accurately within CAD systems while maintaining confidentiality and compliance.

● Process emergency and non-emergency calls while maintaining professionalism and composure during critical incidents.

● Dispatch police, fire, and EMS personnel utilizing established radio procedures and CAD systems.

● Monitor active incidents and provide real-time updates to responding units.

● Conduct criminal history, warrant, and vehicle inquiries through law enforcement databases.

● Assist officers with BOLO notifications, mutual aid requests, and interagency communications.

● Maintain detailed and accurate records of emergency calls and dispatched activities.

● Assisted physicians with patient care, examinations, and occupational health services.

● Performed phlebotomy, point-of-care testing, drug screenings, and breath alcohol testing.

● Coordinated DOT, non-DOT, and immigration physical examinations.

● Maintained accurate medical records and ensured compliance with healthcare regulations.

● Managed patient communications, scheduling, and documentation.

● Delivered exceptional customer service while processing postal transactions and resolving customer concerns.

● Maintained accountability for cash handling, deposits, and inventory management.

● Trained and mentored new employees on operational procedures and customer service standards.

● Ensured compliance with postal regulations and security requirements.