Cheyona Blevins
Roanoke Rapids,NC
Summary
Dynamic and dependable professional with extensive experience in customer service at Amazon. Proven ability to handle multiple priorities while maintaining a strong customer focus. Skilled in problem-solving and adept with technology, ensuring efficient operations and exceptional service delivery. Recognized for effective communication and teamwork in high-pressure environments
Overview
10
10
years of professional experience
Work History
911 Telecommunicator
Northampton County
Jackson, NC
01.2026 - Current
- Provided clear instructions to callers during high-stress situations.
- Operated communication systems to receive and dispatch emergency calls.
- Collaborated with team members to ensure seamless communication flow during incidents.
- Maintained detailed logs of incidents and communications throughout shifts.
- Collaborated effectively with team members to achieve common goals.
- Proficient in working with several computers and systems simultaneously.
Cashier
Walmart
Columbus, MS
10.2021 - 04.2022
- Ensure the best customer experience by handling the customer's transactional needs
- Offer products and services to help meet the needs of customers
- Answer customer inquiries regarding products and services offered
- Supported customers in understanding product features and benefits for informed purchases. save money in a retail environment
- Guide customers on how to use digital technology and online services offered by the store
- Refer customers to various internal departments / areas and experts
Call Center Customer Service Representative
Unicom Teleservices
Alsip, IL
08.2018 - 07.2019
- Answered phone calls, providing friendly greetings and initiating positive customer interactions.
- Developed leads and identified customer needs and suggested the most appropriate services and products.
- Resolved customer billing inquiries by providing accurate information and assistance. and processed payments.
- Documented and updated customer information and interactions in database to maintain accurate records.
Customer Service Representative
Amazon
Seattle, WA
04.2016 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to resolve customer issues swiftly.
- Managed returns and exchanges, ensuring compliance with company policies.
- Educated customers about product features and promotions effectively.
- Assisted customers with inquiries regarding orders and product information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate Degree - Business Marketing
South Suburban College
Hammond, IN05-2020
Skills
- Cash-Handling Experience
- Strong communication skills
- Customer Focused
- Dependable
- Organized
- Take initiative and ownership in the workplace
- Work with high degree of accuracy
- Productive and able to prioritize
- Problem Solving with ability to de escalate
- Ability to remain positive and driven
- Typing and 10-Key
- Logical
- Self-disciplined
- Strong customer focus and interpersonal skills
- Professional
- Quick-learner and Adaptable
- Computer skills
- (Ex: Microsoft Word, Excel Spreadsheet, PowerPoint)
- Able to handle multiple priorities simultaneously
- Effective time management
- Team collaboration
- Customer service
- Remote and Independent work
- Email and Phone support
- Data Entry
- Document Management
Timeline
911 Telecommunicator
Northampton County
01.2026 - Current
Cashier
Walmart
10.2021 - 04.2022
Call Center Customer Service Representative
Unicom Teleservices
08.2018 - 07.2019
Customer Service Representative
Amazon
04.2016 - 06.2018
Associate Degree - Business Marketing
South Suburban College