Amanda Atchison
Stephenville,TX
Summary
Dedicated, detail-oriented and efficient professional with extensive experience as a 911 telecommunicator/supervisor seeking to leverage strong organizational, communication, and multitasking skills as a Front Office Receptionist at Hubbard Orthodontic Specialists. Adept at managing high-pressure situations and providing exceptional customer service, with a proven ability to handle sensitive information, schedule appointments, and ensure smooth office operations. Committed to creating a welcoming environment for patients while supporting the orthodontic team in delivering outstanding care.
Overview
10
10
years of professional experience
Work History
911 Telecommunicator
Hood County Sheriff's Office
Granbury , TX
06.2024 - Current
- Receive and respond to emergency and non-emergency telephone calls promptly and accurately.
- Process and evaluate information to dispatch appropriate law enforcement and/or fire/EMS personnel.
- Maintain and validate data in computer-aided dispatch (CAD) system, ensuring accuracy and completeness of records.
- Collaborate effectively with team members to prioritize and manage emergency response procedures.
- Perform administrative duties as required, maintaining accurate records and documentation.
911 Telecommicator
Stephenville Police Department
Stephenville , TX
05.2014 - 05.2024
- Receive and respond to emergency and non-emergency telephone calls promptly and accurately.
- Process and evaluate information to dispatch appropriate law enforcement and/or fire/EMS personnel.
- Maintain and validate data in computer-aided dispatch (CAD) system, ensuring accuracy and completeness of records.
- Collaborate effectively with team members to prioritize and manage emergency response procedures.
- Perform administrative duties as required, maintaining accurate records and documentation.
Spillman Application Administrator
Stephenville Police Department
Stephenville , TX
03.2021 - 05.2024
- Administer and maintain the Spillman application for the department.
- Manage user accounts, permissions, and configurations.
- Provide technical support and training to staff on Spillman usage and functionalities.
- Coordinate and oversee system upgrades, patches, and updates for the Spillman software application.
911 Communications Supervisor
Stephenville Police Department
Stephenville , TX
10.2020 - 05.2024
- Provide leadership and guidance to a team of telecommunicators, ensuring efficient operations and adherence to protocols.
- Oversee shift scheduling, training, and performance evaluations for telecommunicators.
- Act as a point of contact for escalated issues and emergencies, facilitating timely resolutions.
- Collaborate with management to implement procedural improvements and ensure compliance with departmental policies.
- Custodian of Records in Dispatch.
Terminal Agency Coordinator
Stephenville Police Department
Stephenville , TX
10.2020 - 05.2024
- Manage and maintain law enforcement databases and systems, ensuring compliance with state and federal regulations.
- Coordinate with agencies and vendors to troubleshoot technical issues and implement system updates.
- Provide training and support to staff on system usage and protocols.
- Overseeing the implementation and maintenance of security measures to protect criminal justice information systems and data. This includes managing user accounts, enforcing password policies, conducting audits, and addressing any security vulnerabilities or incidents.
Education
Some College (No Degree) -
Thomas Nelson Community College
Hampton, VA08-2008
High School Diploma -
Granbury High School
Granbury, TX06-2001
Skills
- Master Telecommunicator Certification
- Terminal Agency Coordinator
- Basic TCOLE Instructor
- Communications Training Officer
- Completed 1414 hours of training in a variety of topics, including leadership (120 hours), TDD/TTY, and Telecommunicator Training and Supervisor
- Expertise in emergency communications systems and technologies, including radio networks, telecommunications infrastructure, and computer-aided dispatch systems
- Strong leadership skills to effectively lead and motivate a team of telecommunicators
- Experience in collaborating with various stakeholders, and government officials
- Experience in developing and implementing policies, procedures, and protocols to ensure efficient operations and compliance with regulations
- Ability to remain calm and composed during emergencies and effectively coordinate communication and response efforts
- Commitment to upholding ethnical standards and maintaining the confidentiality and integrity of sensitive information
References
References available upon request.
Timeline
911 Telecommunicator
Hood County Sheriff's Office
06.2024 - Current
Spillman Application Administrator
Stephenville Police Department
03.2021 - 05.2024
911 Communications Supervisor
Stephenville Police Department
10.2020 - 05.2024
Terminal Agency Coordinator
Stephenville Police Department
10.2020 - 05.2024
911 Telecommicator
Stephenville Police Department
05.2014 - 05.2024
Some College (No Degree) -
Thomas Nelson Community College
High School Diploma -
Granbury High School
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