Summary
Overview
Work History
Education
Skills
Timeline
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Grace-Marie Chojnowski

Otis Orchards,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Qualified Mental Health Associate

MultiCare Health
10.2022 - Current
    • Developed and maintained positive relationships with clients to create safe and supportive environment.
    • Applied de-escalation and limit-setting techniques to promote patient cooperation.
    • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
    • Performed scheduled patient safety checks and documented results to establish patients' well-being.
    • Observed and monitored client behavior and responses to treatment.
    • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Ramp Agent

Delta Air Lines, Inc
10.2021 - Current
    • Guided aircraft into and out of parking positions using hand signals.
    • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
    • Tracked flight schedules to promote on-time landings and avoid loading delays.
    • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
    • Transferred luggage from aircraft to collection area safely.
    • Helped train new employees in transfers.

Red Coat/Senior Customer Service Agent

Delta Global Services
06.2018 - 10.2021
    • Resolved customer service issues using company processes and policies and provided updates to customers.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Trained new employees regarding company operations, policies and services.
    • Trained staff on operating procedures.
    • Engaged clients in person and over phone to answer questions and address complaints.
    • Ensured on time departure of flights.

Caregiver, Special Needs

DSHS
01.2015 - 03.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

Bachelor of Science - Health Sciences

Eastern Washington University
Cheney, WA
12.2022

Skills

  • Excellent Customer Service Skills
  • Mental Health Support
  • Mental Health Disorders Knowledge
  • Patient Intervention
  • Customer Support
  • Baggage Handling
  • Team Leadership
  • Communication Skills
  • Strategic Planning
  • Team Leadership
  • Communication Skills
  • Strategic Planning

Timeline

Qualified Mental Health Associate

MultiCare Health
10.2022 - Current

Ramp Agent

Delta Air Lines, Inc
10.2021 - Current

Red Coat/Senior Customer Service Agent

Delta Global Services
06.2018 - 10.2021

Caregiver, Special Needs

DSHS
01.2015 - 03.2017

Bachelor of Science - Health Sciences

Eastern Washington University

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Grace-Marie Chojnowski