Grace-Marie Chojnowski
Otis Orchards,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Qualified Mental Health Associate
MultiCare Health
10.2022 - Current
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed and monitored client behavior and responses to treatment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Ramp Agent
Delta Air Lines, Inc
10.2021 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection area safely.
- Helped train new employees in transfers.
Red Coat/Senior Customer Service Agent
Delta Global Services
06.2018 - 10.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new employees regarding company operations, policies and services.
- Trained staff on operating procedures.
- Engaged clients in person and over phone to answer questions and address complaints.
- Ensured on time departure of flights.
Caregiver, Special Needs
DSHS
01.2015 - 03.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Bachelor of Science - Health Sciences
Eastern Washington University
Cheney, WA12.2022
Skills
- Excellent Customer Service Skills
- Mental Health Support
- Mental Health Disorders Knowledge
- Patient Intervention
- Customer Support
- Baggage Handling
- Team Leadership
- Communication Skills
- Strategic Planning
- Team Leadership
- Communication Skills
- Strategic Planning
Timeline
Qualified Mental Health Associate
MultiCare Health
10.2022 - Current
Ramp Agent
Delta Air Lines, Inc
10.2021 - Current
Red Coat/Senior Customer Service Agent
Delta Global Services
06.2018 - 10.2021
Caregiver, Special Needs
DSHS
01.2015 - 03.2017
Bachelor of Science - Health Sciences
Eastern Washington University