Human Service Professional
Open To Work
Michael Damm
Hands That Help Wellness Center
Las Vegas,United States
Work Preference
Job Search Status:
Open to work
Desired Job Title
Qualified Mental Health AssociateBehavioral Health TechCase Manager SupervisorBehavioral Health Case ManagerHuman Services Counselor
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Las Vegas, United States, US
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programs401k matchPaid time offPaid sick leave4-day work week
Dynamic mental health professional with extensive experience in client support and therapeutic practices, dedicated to fostering a collaborative and adaptable approach to meet evolving needs. Expertise in assessment, intervention, crisis management, and communication ensures the delivery of empathetic and professional care in every interaction. Proven ability to utilize crisis intervention techniques and case management strategies to provide comprehensive support, enhancing the quality of care for clients. Committed to creating a supportive environment that promotes mental well-being and personal growth, driving impactful outcomes for individuals seeking help.
14
Years of experience
Work History
Qualified Mental Health Associate
1 Year 6 Months
Hands That Help Wellness Center - Las Vegas, NV | 12.2024 - 06.2026
- Developed and implemented individualized care plans to support client mental health needs.
- Facilitated therapeutic activities, enhancing clients' coping skills and emotional resilience.
- Monitored client progress, documenting observations and adjusting interventions as necessary.
- Collaborated with multidisciplinary teams to coordinate comprehensive mental health services.
- Provided crisis intervention, utilizing de-escalation techniques to ensure safety and stability.
- Mentored junior staff in best practices for client engagement and treatment methodologies.
- Conducted training workshops on mental health awareness for community outreach programs.
- Served as an advocate for clients, collaborating with external agencies to coordinate additional resources and support services when necessary.
- Maintained detailed case notes documenting each session''s progress while adhering to strict confidentiality guidelines.
- Improved client satisfaction by providing compassionate and empathetic support during therapy sessions.
Homeless Services Case Manager
1 Year 9 Months
Salvation Army Homeless Shelter - Las Vegas, NV, United States | 03.2023 - 12.2024
- Coordinated comprehensive case management services for homeless individuals, ensuring access to resources and support.
- Developed personalized action plans to address client needs, fostering self-sufficiency and stability.
- Collaborated with community organizations to secure housing placements and employment opportunities for clients.
- Conducted assessments to evaluate client progress, adjusting strategies to meet evolving needs effectively.
- Mentored junior case managers, sharing best practices in client interaction and service delivery methodologies.
- Implemented improved tracking systems for case documentation, enhancing workflow efficiency and accountability.
- Led training workshops on trauma-informed care, promoting sensitive approaches in client interactions among staff members.
- Advocated for policy changes within the shelter system to improve service delivery and client outcomes significantly.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Case Manager/ Behavioral Tech
6 Months
Silver State Pediatric Behavioral Services - Las Vegas, NV | 09.2022 - 03.2023
- Coordinated treatment plans for diverse pediatric behavioral health cases.
- Facilitated communication between families and multidisciplinary teams.
- Developed individualized service plans based on client assessments.
- Monitored client progress, adjusting interventions as needed for effectiveness.
- Led case reviews, ensuring adherence to regulatory standards and quality care protocols.
- Enhanced resource allocation strategies to optimize client support services.
Embedded/Community Care Coordinator
1 Year 10 Months
Nevada Behavioral Health System - Las Vegas, NV | 09.2020 - 07.2022
- Coordinated care plans among multidisciplinary teams to enhance patient outcomes.
- Developed and implemented outreach strategies to engage underserved populations effectively.
- Facilitated communication between clients and healthcare providers to ensure continuity of care.
- Monitored client progress and adjusted care plans based on individual needs and feedback.
- Conducted comprehensive assessments to identify barriers to treatment and provide solutions.
- Trained and mentored new staff on best practices in community health coordination.
Behavioral Health Tech
6 Months
West Care Community Triage Center - Las Vegas, NV | 12.2019 - 06.2020
- Monitored patient behaviors and emotional states to ensure safety and well-being.
- Implemented treatment plans in collaboration with multidisciplinary teams to support patient recovery.
- Assisted in crisis intervention strategies, de-escalating tense situations effectively.
- Documented patient observations accurately, maintaining compliance with regulatory standards.
- Trained new staff on operational protocols and best practices for patient care.
Operations Manager
1 Year 6 Months
Forevermore Behavioral Health LLC - Las Vegas, NV | 05.2018 - 11.2019
- Oversaw daily operations, ensuring compliance with regulatory standards and best practices in behavioral health.
- Developed and implemented streamlined processes to enhance service delivery efficiency and patient care outcomes.
- Led cross-functional teams to improve operational workflows, fostering collaboration among clinical and administrative staff.
- Managed budgetary planning, resource allocation, and cost control measures to optimize departmental performance.
- Trained and mentored junior staff on operational protocols, enhancing team capabilities and knowledge retention.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that enhanced service quality.
Education
Bachelor of Arts (B.A.) - Human Services
Southern New Hampshire University - New Hampshire
02-2019
Associate in Arts (A.A.) - Criminal Justice
Evert College - Henderson, Nevada
07-2015
Skills
Individual counseling
Mental health support
Multitasking Abilities
IOP and PHP case management
Self-care strategies
Mental health counseling
Community outreach
Case management expert
Timeline
Qualified Mental Health Associate
Hands That Help Wellness Center
12.2024 - 06.2026Read more
Homeless Services Case Manager
Salvation Army Homeless Shelter
03.2023 - 12.2024Read more
Case Manager/ Behavioral Tech
Silver State Pediatric Behavioral Services
09.2022 - 03.2023Read more
Embedded/Community Care Coordinator
Nevada Behavioral Health System
09.2020 - 07.2022Read more
Behavioral Health Tech
West Care Community Triage Center
12.2019 - 06.2020Read more
Operations Manager
Forevermore Behavioral Health LLC
05.2018 - 11.2019Read more
Evert College - Associate in Arts (A.A.), Criminal Justice
Read more
Southern New Hampshire University - Bachelor of Arts (B.A.), Human Services
Read more