Summary
Overview
Work History
Education
Skills
References
Timeline
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Grace Marshall

Chicago,IL

Summary

Highly motivated and multi-faceted psychology and studio art graduate with significant experience in the customer service world. Highly educated when it comes to research, data analysis, critical thinking, and ethical and cultural awareness. Possesses an analytical, detail-oriented mind with a desire to create and problem solve.

Overview

2
2
years of professional experience

Work History

Server

The Warbler
08.2023 - Current
  • Mastered role as expeditor, and accepted promotion to server
  • Cultivated warm relationships with regular customers.
  • Showed extensive knowledge of menu items as well as beer, spirits, and wines.

Lead Host

M.Henry
06.2022 - 06.2023
  • Successfully maintained organized seating arrangement, ensuring staff and customer satisfaction.
  • Demonstrated strong customer service skills by greeting guests with a welcoming and positive attitude.
  • Managed wait lists while seating guests, setting tables, operating cash register, and occasionally making drinks.

Youth Development Intern

Howard Brown Broadway Youth Center
01.2023 - 04.2023
  • Organized events and activities that promoted teamwork, resulting in stronger relationships among peers.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.

Box Office Coordinator

Evanston Space
10.2022 - 04.2023
  • Increased ticket sales by efficiently managing box office operations and providing exceptional customer service.
  • Sold admission, processed payments, and issued tickets.
  • Trained new box office staff on ticketing software and customer service standards, ensuring consistent performance across the team.

Education

Bachelor's Degree in Psychology and Studio Art -

Loyola University Chicago
Chicago, IL
05.2023

Grant High School
Portland, OR
01.2018

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and internal skills
  • Strong research and analytical skills
  • Proficient data analysis and interpretation skills

References

  • Deja Davis, Youth Development Manager, Howard Brown Health, dejad@howardbrown.org
  • Mike Morrow, Owner, M.Henry, (312)-720-0271
  • Davis Inman, General Manager, Evanston SPACE, (773) 677-0363

Timeline

Server

The Warbler
08.2023 - Current

Youth Development Intern

Howard Brown Broadway Youth Center
01.2023 - 04.2023

Box Office Coordinator

Evanston Space
10.2022 - 04.2023

Lead Host

M.Henry
06.2022 - 06.2023

Bachelor's Degree in Psychology and Studio Art -

Loyola University Chicago

Grant High School

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Grace Marshall