Hi, I’m
Grace Mattei
Orlando,FL
Put your heart, mind , and soul into even your smallest acts. This is the secret of success.
Swami Sivananda
Summary
Highly customer service-oriented individual with progressive experience in cashiering, customer service, and warehousing. Approachable and professional, with demonstrated skills in cash register balancing, order monitoring, and POS transactions. Exceptional multitasker excelling in complaint management and customer follow-up. Proficient in inventory control with a goal-oriented mentality. Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations, possessing strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with team members to facilitate scheduling and ensure accurate inventory management.
Overview
12
years of professional experience
Work History
Burlington
Stocking and Receiving Clerk
02.2024 - 04.2024
Job overview
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Properly labeled, put security tag and stored goods in safe area to provide identification and avoid losses.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
Restaurant Lechonera El Jibarito #2
Cashier-Customer Service
10.2017 - 06.2018
Job overview
- Welcomed customers as they approach the order counter and offer menus.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers in selecting orders by providing suggestions according to their specific tastes.
- Took/recorded orders.
- Ensured that any change and receipt was tendered.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Relayed orders to the backend and ensured that appropriate follow-up was made to expedite orders.
- Restocked and organized merchandise in front lanes.
DHL (The Reserve Network)
Sorting Clerk
09.2016 - 12.2016
Job overview
- Responsible for sorting packages in the right place.
- Maintained an effective pace to make sure the job was done fast and effectively.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Accurately scanned/labeled merchandise.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Hotels (Labor Staffing)
Cleaning Worker
01.2014 - 03.2014
Job overview
- Cleaned and maintained hotel lobby, corridors, rooms, and external premises.
- Found and returned abandoned and lost items to appropriate hotel department.
- Monitored and maintained inventory-level of cleaning tools and supplies.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Mc Donald's
Crew Member
01.2012 - 01.2014
Job overview
- Ensured that any discrepancies are immediately rectified.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Created and reconciled reports of cash in and out at the end of each shift.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Hollywood Institute of Beauty CareersOrlando, FL
Licensed from Cosmetology
04.2022
Lysander Borrero Terry High School
High School Diploma
01.2011
Skills
- Shipping and receiving
- Warehouse Organization
- Order Verification
- Material Handling
- Label and tagging security
- Storage and Supply Management
- Teamwork and Cooperation
- Attention to Detail
- Inspection and Quality Control
Languages
Spanish
Native or Bilingual
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work week401k matchInterests
Grow professionally
Enjoy life with my kids
Be better every day
Travel and see new places
Timeline
Stocking and Receiving Clerk
Burlington
02.2024 - 04.2024
Cashier-Customer Service
Restaurant Lechonera El Jibarito #2
10.2017 - 06.2018
Sorting Clerk
DHL (The Reserve Network)
09.2016 - 12.2016
Cleaning Worker
Hotels (Labor Staffing)
01.2014 - 03.2014
Crew Member
Mc Donald's
01.2012 - 01.2014
Hollywood Institute of Beauty Careers
Licensed from Cosmetology
Lysander Borrero Terry High School
High School Diploma
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