Grace May
ELMHURST,NY
Summary
Proven achiever with experience at NYSDOCCS, adept in managing parole violation processes and enhancing administrative efficiencies. Demonstrates strong effective communication and data analysis skills, ensuring confidentiality and fostering operational improvements. Achieved significant enhancements in workflow and customer service, embodying cultural understanding and safety precautions.
Overview
3
3
years of professional experience
Work History
Program Aide
Parole Violation Unit, NYSDOCCS
06.2023 - Current
- Assist in the coordination and management of parole violation processes.
- Perform data analysis and reporting to support decision-making.
- Manage administrative tasks and ensure efficient workflow within the unit.
- Collaborate with team members to improve operational procedures and enhance efficiency.
Administrative Assistant 1
Operation Center, NYSDOCCS
04.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Assistant 1
Parole Violation Unit, NYS DOCCS
02.2022 - 04.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Master of Science - Business Management And Leadership
CUNY School of Professional Studies
New York05.2021
Master of Science - Computer Science
Queens College of The City University of New York
Flushing, NY2016
Associate of Science - Computer Programming And System
LaGuardia Community College of The City University of New York
Long Island City, NY2013
Diploma - French
Yangon University Of Foreign Languages
Yangon, Myanmar03.2005
Master of Science - Engineering Physics
Yangon University
Yangon Myanmar03.2004
Bachelor of Science - Physics
Dagon University
Yangon, Myanmar03.2001
Skills
Effective Communication
Safety Precautions
Cultural understanding
Lesson Planning
Timeline
Program Aide
Parole Violation Unit, NYSDOCCS
06.2023 - Current
Administrative Assistant 1
Operation Center, NYSDOCCS
04.2023 - 06.2023
Office Assistant 1
Parole Violation Unit, NYS DOCCS
02.2022 - 04.2023
Master of Science - Business Management And Leadership
CUNY School of Professional Studies
Master of Science - Computer Science
Queens College of The City University of New York
Associate of Science - Computer Programming And System
LaGuardia Community College of The City University of New York
Diploma - French
Yangon University Of Foreign Languages
Master of Science - Engineering Physics
Yangon University
Bachelor of Science - Physics
Dagon University
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