Grace McAllister
San Diego,CA
Summary
Dynamic leader with a proven track record at Sweetie’s Sandwich Shop/The Biker & Baker, enhancing sales and team cohesion. Skilled in problem resolution and interpersonal communication, fostering strong relationships with customers and staff. Achieved notable success in streamlining processes and increasing profitability, demonstrating a strong work ethic and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Sweetie’s Sandwich Shop/The Biker & Baker
02.2017 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led a diverse team of professionals, fostering a positive, cohesive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Server/Bartender/Barista
Amicas Pizza
03.2015 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelors - Counseling Psychology
Metropolitan State University of Denver
Denver, COAssociates - Psychology
Colorado Mountain College
Glenwood Springs, CO12.2023
Skills
- Leadership and team building
- Problem Resolution
- Interpersonal Skills
- Schedule Management
- Verbal and written communication
- Effective leader
Timeline
General Manager
Sweetie’s Sandwich Shop/The Biker & Baker
02.2017 - 09.2024
Server/Bartender/Barista
Amicas Pizza
03.2015 - 09.2021
Bachelors - Counseling Psychology
Metropolitan State University of Denver
Associates - Psychology
Colorado Mountain College
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