Grace McDonald
Shelburn,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Family Case Manager
Department of Child Services
Terre Haute, IN
08.2021 - 07.2025
- Identified potential risk factors that may negatively impact a family's well-being.
- Facilitated group meetings with other family members to discuss challenges and solutions.
- Participated in trainings regarding relevant topics such as crisis intervention, trauma-informed care.
- Conducted home visits to assess the safety and stability of family members.
- Developed individualized service plans for each family based on their needs and goals.
- Provided referrals to outside providers when necessary such as mental health specialists or legal representatives.
AmeriCorps Member
Ivy Tech Community College
Terre Haute, IN
08.2019 - 08.2021
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Bookseller
Barnes & Noble
Terre Haute, IN
05.2018 - 08.2021
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Greeted customers as they entered the store, providing friendly customer service.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Provided information about titles, authors, and genres to customers who requested assistance.
- Inventoried new shipments of books and displayed them for sale.
Education
Bachelor of Science - Psychology
Oakland City University
Oakland City, IN05-2019
Skills
- Crisis Intervention
- Progress Monitoring
- Adaptability
- Interviewing techniques
- Family reunification
- Service Coordination
- Program Requirements
Timeline
Family Case Manager
Department of Child Services
08.2021 - 07.2025
AmeriCorps Member
Ivy Tech Community College
08.2019 - 08.2021
Bookseller
Barnes & Noble
05.2018 - 08.2021
Bachelor of Science - Psychology
Oakland City University
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