Dedicated Case Manager Manager talented at navigating fast-pace work environments and handling a large caseload without sacrificing the quality of care. Skilled in client assessment, connecting clients to community resources, providing crisis intervention, and advocating for clients. Reliable and results-focused, with commitment to achieving positive outcomes to persevere the wellbeing and stability of families and individuals.
Overview
2
2
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
01.2023 - 10.2024
Implemented interventions based on client needs that led to positive outcomes such as resolving safety concerns pertaining to youth and families.
Enhanced family well-being by conducting comprehensive assessments and developing individualized case and safety plans.
Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
Evaluated child welfare concerns by conducting thorough home visits and provided appropriate referrals.
Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
Promoted family stability by connecting clients with appropriate community resources and services.
Nanny
Private Family
05 2021 - 01 2023
Developed lasting, professional relationships with family by encouraging open communication and delivering positive feedback.
Fostered emotional well-being through active listening, validation, and encouragement.
Managed challenging behaviors effectively, utilizing de-escalation techniques and modification strategies.
Internship Student
A Better Way Services Inc.
01 2021 - 05 2021
Collaborated with other professionals to provide continuity of patient-family care.
Observed intakes for potential clients, to determine eligibility for social assistance.
Assisted clients with job searching, housing, and schooling.
Organized and implemented an art therapy project for shelter clients to build self confidence.
Assisted individuals with stress management associated with mental health through the Suicide and Crisis Hotline.
Conducted crisis intervention by assessing for risk of suicide or harmful behavior toward others or oneself.
Education
Bachelor of Science - Family And Child Studies: Family Science
Ball State University
Muncie, IN
05.2021
Skills
Conflict Resolution
Crisis Intervention
Client Advocacy
Critical Thinking
Supervision & Leadership
Case Management
Confidentiality
Interpersonal Communication
Cultural Competency
Problem-Solving
Organization and Multitasking
Documentation And Reporting
Timeline
Family Case Manager
Indiana Department of Child Services
01.2023 - 10.2024
Nanny
Private Family
05 2021 - 01 2023
Internship Student
A Better Way Services Inc.
01 2021 - 05 2021
Bachelor of Science - Family And Child Studies: Family Science
Division Manager Foster Care and Kinship Navigator at State of Indiana Department of Child ServicesDivision Manager Foster Care and Kinship Navigator at State of Indiana Department of Child Services