Marilyn Tanco
Human Services Professional
New York,NY
Summary
Experienced, motivated, and passionate human services professional with over 10 years of case management background. Highly proficient in crisis intervention, problem-solving through creative strategies, and coaching life skills. Immensely experienced and proficient in computers, with the ability to adapt to any database system's function. Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Excel in communication, empathy, and leadership. working to ensure positive and successful Adult and youth outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Case Manager
Children’s Rescue Fund
NYC, NY
08.2024 - Current
- Assessed family needs and developed individualized service plans.
- Collaborated with families and external agencies for comprehensive support services.
- Mentored and supported youth with personal challenges while implementing strategies that promote growth's.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
- Coordinated services with community partners and agencies.
- Documented case notes and maintained accurate client records.
- Advocated for families to access resources and benefits.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Food Services for youth
Columbia Preparatory School
NYC, Ny
08.2023 - 08.2024
- Prepared and served food items in a fast-paced environment.
- Maintained cleanliness and organization of kitchen and dining areas.
- Followed safety and sanitation guidelines during food preparation processes.
- Collaborated with team members to ensure smooth service operations.
- Exceeded satisfaction by creating alternative food options for youth with allergies.
- Prioritized and organized tasks to efficiently accomplish service goals According to youth's requests.
- Provided excellent service for youth during face to face interaction/ordering.
Senior Case Manager
The Fortune Society
Long Island City, NY
06.2018 - 04.2023
- Managed comprehensive case plans for clients transitioning from incarceration to community life.
- Collaborated with multidisciplinary teams to coordinate client services and resources.
- Conducted assessments to identify client needs and appropriate support mechanisms.
- Provided crisis intervention and emotional support to clients facing challenges.
- Facilitated group workshops on life skills, employment, and rehabilitation topics.
- Maintained accurate documentation of client interactions and progress reports.
- Advocated for clients' rights within the criminal justice and social service systems.
- Trained junior staff on case management best practices and organizational policies.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Retention Specialist
The Fortune Society
Long Island City, NY
06.2017 - 06.2018
- Developed retention strategies to enhance participant engagement and satisfaction.
- Conducted outreach efforts to reconnect with former participants and gather feedback.
- Collaborated with team members to identify barriers affecting client retention rates.
- Provided personalized support to individuals navigating program resources and services.
- Maintained accurate records of client interactions and program participation history.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Implemented creative solutions to deal with special circumstances.
Education
Associate Degree - Human Services
Borough of Manhattan Community College
New York, NY06.2018
Equivalency Diploma - Clerk Typist Diploma
Glenmont Job Corps
Albany, NY06.1999
Skills
- Documentation
- Effective Communication
- Needs assessment
- Workshop facilitation
- Attention to detail
- Recordkeeping
- Problem resolution
- Case note writing
- Counseling
- Problem solving
- Conflict resolution
- Comprehensive case management
- Community integration
- Motivational interviewing
- Trauma-informed approaches
- Care plan development
- Retention strategies
- Effective communication
- Stress management
- Microsoft Office
- Microsoft Publisher
- Microsoft Access
- Microsoft Outlook
- Internet Research Applications
Certification
Workforce Development Specialist NYS/DCJS 2023
Motivational Interviewing 2025
Adult and Pediatric First Aid/CPR/AED 2024
Trauma informed care 2024
Additional Certifications can be provide upon request.
Motivational Interviewing 2025
Adult and Pediatric First Aid/CPR/AED 2024
Trauma informed care 2024
Additional Certifications can be provide upon request.
Languages
Spanish
Limited
Timeline
Family Case Manager
Children’s Rescue Fund
08.2024 - Current
Food Services for youth
Columbia Preparatory School
08.2023 - 08.2024
Senior Case Manager
The Fortune Society
06.2018 - 04.2023
Retention Specialist
The Fortune Society
06.2017 - 06.2018
Associate Degree - Human Services
Borough of Manhattan Community College
Equivalency Diploma - Clerk Typist Diploma
Glenmont Job Corps