Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Grazioli

South Bend,IN

Summary

Admirable work ethic, dedication and embedded goal driven tendencies have accomplished honorable achievements through a growing journey. An inquisitive individual eagerly ready to continue an inspiring career path by portraying contagious teamwork and strong problem solving skills.


Overview

12
12
years of professional experience

Work History

Family Case Manager

Department Child Services
01.2022 - Current
  • Responds to crisis situations with children in immediate danger.
  • Investigates incidents of child physical/sexual abuse and neglect. Collects evidence and conducts interviews to determine whether the incident is substantiated.
  • Analyzes records and reports from police, medical professionals, school corporation, etc.
  • Collaborates with detectives during the investigation to achieve holistic evidence for criminal prosecution.
  • Develops documents to the Court and provides testimony.
  • Assess the children's and caregiver's needs and their environment to implement plans for safety and intervention.
  • Works weekdays, weekends, and holidays on-call.

Mental Health Technician

Oaklawn- Residential
06.2020 - 01.2022
  • Supervised and maintain the safety and security of juveniles ages 12-19.
  • Conducted patient restraints, escorts, secessions, and verbal intervention to create a safe environment during a crisis.
  • Observed patient's behaviors and interactions to chart daily data.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Reported to parole/probation officers, guardians, case managers, CASA, psychiatrists, etc. on treatment progress.
  • Maintained schedule on multiple units.
  • Contraband inspections on unit and personnel.
  • Applied therapeutic care and activities.
  • Implemented disciplinary interventions.

Server/Event Hostess

Coom's Corner
06.2018 - 08.2019
  • Served and catered drinks and food during special events/parties.
  • Served restaurant customers.
  • Assisted managers with the set up and productivity of special events and parties.
  • Maintained favorable customer service.


Server/Event Staff Member/Hostess

Bolingbrook County Club
07.2015 - 08.2018
  • Served and catered drinks and food during special events/parties.
  • Served county club members and restaurant customers.
  • Assisted event managers with set up and productivity of special events, meetings, and parities.
  • Managed phone calls and reservations.

Travel Softball Coach

Chicago Bull/Sox Elite Academy
06.2017 - 08.2017
  • Developed guidance and encouragement to young athletes.
  • Coordinated an effective game and practice plan to obtain desired outcome.
  • Created team building activities.
  • Provided constructive feedback for improved performance.

Child Caregiver

Happy Hearts Daycare
06.2011 - 05.2016
  • Monitored children's activities to ensure safety and well-being.
  • Taught children necessary life skills based on developmental age.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

Bachelor of Science - Psychology / Criminal Justice Minor

Indiana University South Bend
South Bend, IN
05.2021

Associate of Arts - Liberal Arts And General Studies

Heartland Community College
Normal, IL
08.2018

Skills

  • Case Management
  • Social Work
  • Family Engagement
  • Building Rapport
  • Interviewing
  • Investigations
  • Problem-Solving
  • Psychosocial Assessment
  • Mental Health Counseling
  • Report Writing
  • Courtroom Testimony
  • Court Documentation

Accomplishments

    Collegiate Athletic Awards


  • First Team All Regional Player

    • Division II Region XXIV 2018


  • First Team All Conference Player

    • Midwest Athletic Conference 2018


  • First Team All Conference Player

    • Chicagoland Collegiate Athletic Conference 2019


    Honorable mention in the stat record book at Heartland Community College.

Timeline

Family Case Manager

Department Child Services
01.2022 - Current

Mental Health Technician

Oaklawn- Residential
06.2020 - 01.2022

Server/Event Hostess

Coom's Corner
06.2018 - 08.2019

Travel Softball Coach

Chicago Bull/Sox Elite Academy
06.2017 - 08.2017

Server/Event Staff Member/Hostess

Bolingbrook County Club
07.2015 - 08.2018

Child Caregiver

Happy Hearts Daycare
06.2011 - 05.2016

Bachelor of Science - Psychology / Criminal Justice Minor

Indiana University South Bend

Associate of Arts - Liberal Arts And General Studies

Heartland Community College

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