AMY POYNTER
Indianapolis,IN
Summary
Human services professional with experience in child abuse and neglect, case planning, court updates, and family support. Known for organizing multiple priorities, maintaining accurate records, and coordinating administrative work with care and consistency. Also provides peer training and support to help strengthen team workflow.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Family Case Manager
Department of Child Services
08.2021 - Current
- Assessed child risk levels and developed tailored protection measures.
- Developed case plans to support family stability and improve outcomes.
- Conducted thorough investigations into instances of child abuse and neglect to ensure child safety.
- Conducted monthly visits with children in out-of-home and in-home placements to monitor welfare.
- Provide the courts with periodic updates on the children's safety and well-being.
Peer-Lead
Department of Child Services
03.2023 - Current
- Developed training program for Family Case Managers at Department of Child Services to enhance case management skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed daily tasks with precision and efficiency in a fast-paced environment.
Administrative – Executive
Sylvester Construction
08.2019 - 08.2021
- Created client accounts and efficiently processed invoices, ensuring timely payments.
- Processed customer refunds and addressed billing inquiries, resolving issues to maintain satisfaction.
- Executed direct sales transactions with investors and realtors, enhancing client relationships.
- Account reconciliation of internal database.
Assistant Property Manager
F&C @The Arbuckle
03.2020 - 12.2020
- Developed targeted strategies to achieve property objectives and enhance resident satisfaction.
- Generated financial reports and managed rent collection and deposits.
- Implemented corrective and preventive actions to address maintenance issues and improve tenant experience.
- Coordinated marketing efforts with vendors to organize successful resident events, fostering community engagement.
- Utilized data analysis to inform decision-making processes.
- Inspect units to ensure move in ready.
Chief of Client Solutions
Pivotal Property Solution
01.2019 - 03.2020
- Trained and supervised managers and leasing agents to enhance team effectiveness.
- Liaised with stakeholders to identify and implement property improvement initiatives.
- Compiled monthly reports detailing profit or loss for property owners, facilitating informed decision-making.
- Managed and supervised properties in need of assistance in recruitment process for property staffing.
- Prepared for and executed construction on properties.
- Followed up interviews and hired replacement managers.
General Property Manager
Letter 9
03.2017 - 03.2020
- Delegated tasks for daily operations of 261-unit property and informed management on key developments.
- Monitored accounts, evictions, collections, and validated payments to ensure compliance and timely resolution.
- Performed monthly, quarterly, and annual reports and wrote proposals to inform strategic decisions.
- Monitored and followed up on new student housing needs and implemented.
- Organized and scheduled meetings with stakeholders to discuss project updates. with stakeholders and managers.
Education
Master of Business Administration -
Texas Woman's University
05-2014
Bachelor's Degree -
Texas Woman's University
08-2011
Skills
- Case management
- Family Engagement Strategies
- Risk assessment
- Stakeholder Collaboration
- Project Management
- Case Management Software
- Microsoft Office proficiency
Certification
- Teaching Certification:
- English as a Second Language, Special Education, Business Education and General Studies.
PROFESSIONAL QUALIFICATIONS
- Giving leadership and oversight to drive organizational value to meet the goals and objectives; adapts swiftly to difficult situations.
- Provide subject matter expertise in child welfare initiatives both in supportive and consultative role.
Timeline
Peer-Lead
Department of Child Services
03.2023 - Current
Family Case Manager
Department of Child Services
08.2021 - Current
Assistant Property Manager
F&C @The Arbuckle
03.2020 - 12.2020
Administrative – Executive
Sylvester Construction
08.2019 - 08.2021
Chief of Client Solutions
Pivotal Property Solution
01.2019 - 03.2020
General Property Manager
Letter 9
03.2017 - 03.2020
Master of Business Administration -
Texas Woman's University
Bachelor's Degree -
Texas Woman's University