Patricia Lopez
Fort Wayne
Summary
Dynamic Family Case Manager with extensive experience at the Indiana Department of Child Services, excelling in crisis intervention and community resource coordination. Proven ability to develop service plans and foster relationships, ensuring compliance and promoting family stability. Skilled in training and mentoring staff, enhancing team performance and service delivery.
Overview
26
26
years of professional experience
Work History
FAMILY CASE MANAGER
Indiana Department of Child Services
Fort Wayne
07.2014 - Current
- Established trusting relationships with clients by providing a safe space for them to express their feelings.
- Coordinated referrals to outside agencies and providers when necessary.
- Developed and maintained relationships with community-based organizations to identify available resources for clients.
- Conducted comprehensive assessments of family situations and needs.
- Developed service plans in collaboration with families and stakeholders.
- Coordinated resources and services to support family stability.
- Monitored compliance with court orders and service agreements.
- Facilitated communication between families and community organizations.
- Documented case progress and maintained accurate records in case management systems.
- Provided crisis intervention and support during critical family situations.
SUPERVISOR
Indiana Department of Child Services
Auburn
06.2018 - 03.2025
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Supervised caseworkers in child welfare, ensuring compliance with agency policies.
- Oversaw case management processes to promote timely service delivery.
- Evaluated performance of caseworkers, providing constructive feedback regularly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
MACHINE OPERATOR
Accugear Inc.
Fort Wayne
06.2010 - 07.2014
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
MACHINE OPERATOR
Fort Wayne Foundry
Fort Wayne
06.1999 - 11.2009
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
Education
MASTER OF SCIENCE (M.S.) - CRIMINAL JUSTICE
Trine University
Angola, IN, US05.2015
Bachelor of Science - Criminal Justice
Trine University
Angola, IN08-2013
Skills
- Training and mentoring
- Case management
- Crisis intervention
- Attention to detail
- Staff management
- Decision-making
- Goal oriented
- Service planning
- Compliance monitoring
- Community resource coordination
- Effective communication
- Documentation management
- Needs assessment
Timeline
SUPERVISOR
Indiana Department of Child Services
06.2018 - 03.2025
FAMILY CASE MANAGER
Indiana Department of Child Services
07.2014 - Current
MACHINE OPERATOR
Accugear Inc.
06.2010 - 07.2014
MACHINE OPERATOR
Fort Wayne Foundry
06.1999 - 11.2009
MASTER OF SCIENCE (M.S.) - CRIMINAL JUSTICE
Trine University
Bachelor of Science - Criminal Justice
Trine University
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