Makyla McKinney
Indiana Department of Child Services
South Bend,IN
9
years of professional experience
Compassionate and highly organized Family Case Manager with experience working with children, families, and individuals in complex and high-stress environments. Brings a strong healthcare background, combined with experience in family case management, crisis intervention, documentation, advocacy, and multidisciplinary collaboration. Skilled in assessing needs, developing service plans, maintaining accurate case records, communicating with families and professionals, and connecting individuals with appropriate resources. Known for remaining calm in challenging situations, building rapport with diverse populations, and maintaining professionalism while addressing sensitive and confidential matters.
Work History
Family Case Manager
1 Year 3 Months- Conducted comprehensive assessments to determine family needs and eligibility for services.
- Developed and implemented individualized service plans tailored to client circumstances.
- Collaborated with multidisciplinary teams to coordinate support services and resources for families.
- Monitored case progress, ensuring compliance with state regulations and best practices.
- Provided crisis intervention and conflict resolution strategies to families in distress.
- Analyzed data trends to improve service delivery effectiveness within the department.
- Advocated for family needs during court proceedings, ensuring their voices were heard in legal matters.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
ENDOSCOPY TECHNICIAN
1 Year 11 Months- Assisted in endoscopic procedures, ensuring high standards of patient care and contributing to a noticeable increase in procedure efficiency.
- Collaborated with the medical team to prepare patients and equipment, fostering a calming environment that enhanced patient comfort and satisfaction.
- Monitored and documented patient vitals during procedures, providing critical data that supported timely interventions and improved outcomes.
- Maintained strict adherence to sterilization protocols, resulting in substantial improvements in infection prevention and patient safety.
- Developed a streamlined inventory tracking system for endoscopy tools, reducing downtime and enhancing operational efficiency within the department.
- Evaluated patient feedback to identify areas for improvement, leading to enhanced care protocols and increased overall patient satisfaction.
NURSING ASSISTANT
1 Year 8 Months- Assist patients with daily activities, boosting recovery and comfort.
- Monitor vital signs, ensuring timely health interventions.
- Collaborate with healthcare team, enhancing care efficiency.
- Document patient data accurately, aiding medical decisions.
- Provided compassionate care to residents, fostering a nurturing environment that enhanced their overall well-being.
- Worked closely with nursing staff to implement care plans, ensuring timely interventions and positive patient outcomes.
- Maintained accurate patient records and vital signs, contributing to effective care and compliance with health standards.
MENTAL HEALTH TECHNICIAN
5 Years 6 Months- Communicate effectively with patients, ensuring compassionate care and support.
- Document patient interactions, maintaining compliance with HIPAA standards.
- Lead therapeutic groups, fostering coping and life skills in patients.
- Monitor patient well-being, promptly reporting changes to medical staff.
- Collaborate with healthcare professionals, enhancing patient treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive patient care plans, ensuring cohesive treatment and support.
Education
HIGH SCHOOL DIPLOMA
Skills
Crisis Intervention (Expert)
Care Planning (Experienced)
Medical Terminology (Skillful)
Medication Administration (Skillful)
Patient Safety (Expert)
Clinical Documentation (Expert)
Discharge Planning (Expert)
Behavior Management (Expert)
Mental Health (Expert)
Group Therapy
Patient Care (Expert)
Crisis Management
CPI
Employee Training
Behavioral Health
HIPAA (Expert)
Critical Thinking
Active Listening.
Behavioral support
Individualized service planning
Professional boundaries
Family assessment
Family services
Data collection
Service plans
Child development
Child welfare
Family reunification
Substance abuse counseling
Needs assessment
Family planning counselor
Domestic violence intervention
Parenting education
Attention to detail
Timeline
Family Case Manager
Indiana Department of Child Services
05.2025 - CurrentRead More
NURSING ASSISTANT
Holy Cross House
08.2023 - 04.2025Read More
ENDOSCOPY TECHNICIAN
Corewell Health
06.2023 - 05.2025Read More
MENTAL HEALTH TECHNICIAN
Memorial Epworth
02.2018 - 08.2023Read More
Elkhart Central High School
HIGH SCHOOL DIPLOMA
Read More