Grace McGraw
STATE_US
Summary
Positive, organized, and dedicated professional with keen attention to detail and knack for accuracy. Proficient in handling large volumes of data and ensuring data integrity through precise input and verification. Committed to delivering high-quality results and contributing to efficiency and success of team.
Overview
4
4
years of professional experience
Work History
E-Commerce Specialist
Helmet House
United States
12.2024 - 12.2025
- Managed and maintained accurate product data for 500+ SKUs across Helmet House’s website and Amazon store, overseeing descriptions, pricing, images, and specifications.
- Assisted in launching 20–40 new products per quarter, creating detailed, compliant product pages optimized for both user experience and platform requirements.
- Collaborated with a cross-functional E-Commerce team to execute seasonal promotions, pricing updates, and inventory adjustments, supporting timely and accurate site updates.
- Uploaded and formatted 100+ premium product images and digital assets, ensuring alignment with brand standards and SEO best practices.
- Managed and published Amazon Marketing Posts for multiple brands, consistently updating lifestyle content to enhance product visibility and engagement.
- Wrote SEO-optimized product copy for 100+ product pages, ensuring accurate brand voice while improving search visibility and conversion potential.
Operations Specialist
Guide on the Side
United States
01.2024 - 10.2024
- Facilitated contract finalization and managed invoicing for 15–25 client engagements per month, while maintaining consistent client communication via email to ensure timely completion and clarity.
- Coordinated the planning and execution of 5–10 workshops and professional development sessions, supporting knowledge sharing and participant engagement.
- Streamlined internal processes and coordinated day-to-day activities across consulting and coaching operations, contributing to improved workflow efficiency and reduced turnaround times.
- Maintained regular communication with 20+ clients and collaborators, strengthening relationships and ensuring alignment across ongoing projects.
Customer Care Associate
Z Collection
Portland, OR, USA
06.2023 - 04.2024
- Oversaw inventory coordination for a large catalog of tile products, supporting both retail and business clients.
- Acted as a liaison between sourcing and order processing teams, ensuring alignment across high-volume orders.
- Collaborated with the warehouse team to manage high-volume inbound and outbound shipments, performing regular audits to maintain efficient facility flow and inventory accuracy.
- Supported multi-step project execution by coordinating tasks and internal resources.
- Handled a high volume of customer inquiries and project orders, ensuring timely resolution and accurate quoting.
- Enhanced workflow efficiency through improved organization of holds and project documentation.
- Facilitated communication between sourcing teams and order processing, supporting the coordination of 20–40 active client orders at a time.
- Maintained high accuracy across order entry, inventory tracking, and documentation, ensuring adherence to company procedures and minimizing processing errors.
Customer Support Specialist
Finity Group, LLC
Portland, OR, USA
08.2021 - 11.2022
- Handled client inquiries and advisor requests through clear communication and active listening, ensuring accurate understanding and timely resolution of needs.
- Utilized CRM systems to track client and advisor interactions, maintaining organized records and ensuring consistent, timely follow-ups.
- Collaborated with cross-functional teams to improve service delivery processes, contributing to enhanced client satisfaction and operational efficiency.
- Managed a high volume of insurance and investment documentation, including copywriting and underwriting support, achieving a 90% accuracy rate and helping reduce overall processing time.
- Promoted from Client Services Associate to Investment Team Associate within one year, recognizing strong performance, reliability, and contribution to team success.
Skills
- Amazon Marketing Services
- Adobe Creative Suite
- Spreadsheet management
- Accuracy and attention to detail
- Error detection
- Database management
- Skilled in Slack, Canva, Excel, and Airtable
- Confidentiality
- Order processing
- Data auditing
- Batch preparation
Timeline
E-Commerce Specialist
Helmet House
12.2024 - 12.2025
Operations Specialist
Guide on the Side
01.2024 - 10.2024
Customer Care Associate
Z Collection
06.2023 - 04.2024
Customer Support Specialist
Finity Group, LLC
08.2021 - 11.2022