Grace McKee
Riverview,MI
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Dearborn Obstetrics & Gynecology PC
Dearborn, MI
08.2024 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage high call volumes, directing calls to appropriate departments of the office while maintaining a polite and professional demeanor.
Medical Receptionist
Southgate Urgent Care
Southgate, MI
01.2024 - 08.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted in registering 20-40 appointments daily for new and established patients.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support by scanning approximately 50-100 forms daily, sending faxes and organizing digital files.
- Sorted and distributed incoming mail.
- Coordinated office cleaning and lobby organization for office and meeting areas.
Patient Care Coordinator - Intern
Infu System
12.2021 - 06.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience over the phone.
- Assisted in making 25-40 daily infusion pump return phone calls to at-home patients once infusions were completed.
- Completed and updated charting regarding the return status of patient's infusion pumps once finished.
Education
BA - Business Administration Marketing
Western Governors University
05-2026
Skills
- Collaboration and teamwork
- Organization and time management
- Verbal and written communication
- Professional demeanor
- Phone etiquette
- Multitasking and prioritization
Timeline
Medical Receptionist
Dearborn Obstetrics & Gynecology PC
08.2024 - Current
Medical Receptionist
Southgate Urgent Care
01.2024 - 08.2024
Patient Care Coordinator - Intern
Infu System
12.2021 - 06.2023
BA - Business Administration Marketing
Western Governors University