Christine Luytgaarden
North Port,FL
Summary
Dynamic Medical Receptionist with proven success at Conviva Humana, enhancing patient satisfaction through effective appointment management and streamlined front desk operations. Skilled in HIPAA compliance and patient registration, I foster a welcoming environment while reducing no-shows by implementing an efficient reminder system. Committed to delivering exceptional customer service and operational excellence.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency.
Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 5 years.
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Conviva Humana
07.2025 - Current
- Led initiatives to reduce wait times through effective triage and prioritization of patient needs.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Improved accuracy of patient data with meticulous record-keeping.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced administrative errors by consistently verifying insurance information.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist
Quigley Eye Specialists
11.2024 - 07.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Reduced administrative errors by consistently verifying insurance information.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Streamlined front desk operations by implementing standardized procedures for patient intake and check-out.
- Checked patient insurance, demographic, and health history to keep information current.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Manager
Lowes Home Improvment
05.2005 - 11.2024
- Led customer service team to achieve high satisfaction ratings through effective coaching and support.
- Developed training programs to enhance staff skills and improve overall service delivery.
- Implemented process improvements resulting in reduced response times for customer inquiries.
- Analyzed customer feedback trends to identify areas for service enhancement and operational efficiency.
- Managed scheduling and staffing to ensure optimal coverage during peak business hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained and mentored staff on cash handling procedures and customer service excellence.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Maintained accurate cash drawer, ensuring proper balancing at end of shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Receptionist
Millennium
02.2022 - 12.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between healthcare providers and patients to ensure timely information exchange.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Assisted in processing insurance claims, ensuring compliance with regulations and minimizing rejections.
- Streamlined front desk operations by implementing standardized procedures for patient intake and check-out.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Near North
ChicagoPhlebotomy - Phlebotomy
Horizon Health Care
Port Charlotte, FLSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Electronic medical records
- Medical charting
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Critical thinking
- Scheduling tests and procedures
- Supply ordering
- Employee scheduling
- Staff leadership
- Inventory management
- Workplace safety
- Training and mentoring
- Team building
- Bank deposits
- Front end operations
- Sales quotas
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Time management
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Decision-making
- Handling complaints
- Goal setting
Timeline
Medical Receptionist
Conviva Humana
07.2025 - Current
Medical Receptionist
Quigley Eye Specialists
11.2024 - 07.2025
Medical Receptionist
Millennium
02.2022 - 12.2023
Customer Service Manager
Lowes Home Improvment
05.2005 - 11.2024
High School Diploma -
Near North
Phlebotomy - Phlebotomy
Horizon Health Care
Experience in :
I have knowledge of EHR :
Athena Health and Athena One.
Nexgen and Availity
Clearview System
Complink
Waystar
eCW
Reveal Transportation