Kory Aure

Identity & Access Management (IAM)

• Active Directory user and computer account management
• Group policy and security group administration
• User onboarding and offboarding workflows
• Password resets and access provisioning controls

IT Service Management & Automation

• Ticketing systems and incident triage (NinjaOne)
• Remote monitoring and management (RMM)
• PowerShell scripting and task automation
• Root cause analysis and remediation

Endpoint & Network Security

• Endpoint protection administration (Bitdefender)
• Firewall rule configuration and monitoring
• Security alert monitoring and response
• Privileged access management (AutoElevate)

Cloud & Collaboration Platforms

• Microsoft 365 administration and support
• Google Workspace user and service management
• Email, synchronization, and conferencing troubleshooting
• Zoom, Microsoft Teams, and Google Meet support

Hardware & Asset Management

• Desktop, laptop, printer, and peripheral diagnostics
• Device imaging, staging, and deployment
• Asset tagging and inventory tracking
• Chain-of-custody and lifecycle management

Web Development

• Built and maintained internal web pages using HTML and CSS
• Implemented responsive design principles
• Performed cross-browser compatibility testing and fixes

ERP Data Integration

• Extracted, cleaned, and prepared data using Excel
• Mapped and validated data imports into NetSuite ERP
• Troubleshot import errors and reduced manual reconciliation

Support & Project Tracking

• Managed hardware and software support tickets in ClickUp
• Tracked project timelines, milestones, and deliverables in Smartsheet
• Communicated project status and updates to IT leadership

Systems Administration (Junior)

• Assisted with server and workstation maintenance
• Applied system updates and security patches
• Managed user onboarding and offboarding in Active Directory

Incident Response & Security Hardening

• Participated in post-incident remediation efforts for a cyber attack
• Implemented multi-factor authentication (MFA)
• Deployed and configured antivirus solutions
• Installed monitoring tools across 100+ endpoints

Ticketing & End-User Support

• Provided end-user support via Freshdesk and SolarWinds
• Resolved hardware, application, and Microsoft 365 issues
• Supported manufacturing-specific software and workflows

Cleanroom & Compliance Procedures

• Followed sterile gowning and cleanroom entry/exit protocols
• Properly donned PPE to prevent contamination
• Adhered to contamination-control SOPs and regulatory requirements

Mass Imaging & Deployment

• Performed large-scale computer imaging using PXE boot
• Verified application installs, security configurations, and user profiles
• Prepared systems for deployment prior to distribution

Logistics & Asset Management

• Labeled, packaged, and staged devices for school deployments
• Documented inventory changes and maintained asset records
• Supported deployment lifecycle from staging through delivery

Rollout & End-User Support

• Set up workstations for teachers, administrators, and students
• Provided basic end-user training during device rollouts
• Assisted users with initial system access and setup