Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janice Doble

Sunrise,FL

Summary

To obtain a position in a reputable company, where my skills and professionalism may assist in meeting client expectations, while also gaining experience, and growing with the company.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Conviva Care Center (Humana)
01.2024 - 03.2025
  • Registers patients and confirms all medical, demographic, and HIPPA documents remain current, according to office policies and legal requirements.
  • Schedules and catalogs patient appointments and transportation, as required.
  • Answers all incoming calls, and distributes messages to medical staff, accordingly.
  • Contacts patients regarding upcoming appointments, missing information, and wellness follow-ups, as required.
  • Confirms and forwards patient referrals and prescriptions to medical healthcare staff.
  • Utilizes electronic medical record systems to input, update, and retrieve all patient insurance and personal information.
  • Communicates all patient needs and requirements directly to healthcare staff.
  • Responsible for providing and receiving all patient notices and consent forms.
  • Assists with administrative tasks such as copying, scanning, faxing and other clerical duties.
  • Provides general support to medical office staff.
  • Use of ECW, Availity, Genesys, Reveal, Uber Health Medical Assisting programs.

Mail Room Supervisor

United Healthcare
01.2012 - 12.2023
  • Company Overview: MCNA Dental and Adaxa Technologies
  • Hired, trained and managed entire team of mail clerks.
  • Ensured new employees become familiar with all departmental procedures and company requirements.
  • Responsible for recording employee time logs and schedules for the human resource and payroll departments.
  • Managed increased workload volumes of additional states while the department has significantly decreased in size.
  • Delegated all incoming tasks amongst mailroom, and prioritized tasks according to importance and established deadlines.
  • Oversaw and maintained system of copying and delivering of all documents to and from clients, providers, members and all departments of the multiple states that the company is responsible for.
  • Maintained a numeric record of incoming and outgoing mail.
  • Manually recorded a back-up audit log of all EOB checks for all states which includes recipient information, states forwarded to and check numbers.
  • Ordered paper, envelopes and various supplies for the entire company, and distributed the same to the requesting recipients/departments, as necessary.
  • Began using priority mail system independently, which led to the acquisition and introduction of AIMS computerized mail processing system, saving the company thousands of dollars.
  • Remained in constant contact with equipment servicers, ensuring that machines assigned to the mailroom remain functioning, and were serviced in a timely manner.
  • Constantly negotiated with postal and printing vendors, and finding shipping methods that continue saving the company thousands of dollars, by working with vendors to decrease and adjust postage expenses on company envelopes, promotional paraphernalia, client and subscriber kits and logos.
  • Assisted multiple departments with the processing of large volumes of mail, including, but not limited to, packages for promotion and introduction of requirements for new members and clients.
  • Assigned as fire warden of mailroom and follows safety and conduct rules accordingly.
  • Became proficient in use of automated mail folders, stuffers, stampers and other mailroom machinery.
  • Received and sorted incoming mail and returning checks.
  • Performed copying, scanning and all other clerical duties.
  • Transitioned from MCNA Dental to Adaxa Technologies, and subsequently, to United Healthcare with minimal supervision.
  • MCNA Dental and Adaxa Technologies

Department Manager (Copy/Mail/Scanning)

Law Offices of Elizabeth R. Wellborn, PA
01.2011 - 12.2012
  • Hire, train and manage entire team of mail and copy clerks.
  • Oversee and maintain system of copying and delivering all pleadings to State of Florida, County Clerks, Civil judges and all defendants.
  • Receive/log all Fed Ex and UPS packages and distribute accordingly.
  • Categorize all incoming mail, scan and distribute to Attorney’s and Paralegals.
  • Resolve all department matters and conflicts.
  • Order supplies for entire office.

Department Manager (Copy Department)

Law Offices of David J. Stern, P.A.
01.2008 - 12.2011
  • Established copy department, including setting up all operational processes (such as distribution of files to large team of attorneys and paralegals).
  • Hire, train and manage entire team of mail and copy clerks.
  • Oversee and maintain system of copying and delivering all pleadings to State of Florida County Clerks, Civil judges and all defendants.

Supervisor (Copy Department, 2006-2008)

Law Offices of Marshal C. Watson, P.A.
01.2005 - 12.2008
  • Supervised and trained all department employees.
  • Maintained records of all external and internal correspondence through department.
  • Problem solved all situations regarding the Copy Clerks department in a judicious matter.
  • Oversaw copying and assured timely delivery of all Pleadings, Final Judgments, Motions, Notices of Action, Notice of Hearings, Cancellations, etc.

Education

Certification -

Adelphi University
New York, NY

Diploma -

Pacific High School
Brooklyn, NY
06.1982

Skills

  • Efficient in many computer programs, including: Word, Excel, Client and Case Management Systems
  • Bilingual- English and Spanish
  • Notary Public

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Conviva Care Center (Humana)
01.2024 - 03.2025

Mail Room Supervisor

United Healthcare
01.2012 - 12.2023

Department Manager (Copy/Mail/Scanning)

Law Offices of Elizabeth R. Wellborn, PA
01.2011 - 12.2012

Department Manager (Copy Department)

Law Offices of David J. Stern, P.A.
01.2008 - 12.2011

Supervisor (Copy Department, 2006-2008)

Law Offices of Marshal C. Watson, P.A.
01.2005 - 12.2008

Certification -

Adelphi University

Diploma -

Pacific High School

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Janice Doble