Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist
Ylande Bucher

Ylande Bucher

Lakeland,FL

Summary

My proven strengths include but are not limited to exceptional attention to detail, multi-tasking in high call pressure/volume environments. I bring 15+ years of Customer Service experience. Proven track record providing customer support in busy environments, plus an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Overview

7
7
years of professional experience

Work History

Coordinator UM Administration

Humana Inc
07.2022 - Current
  • Attaching faxes for chart reviews for the nursing team
  • Answering departmental phones as assigned & update excel sheet
  • Make outbound calls to providers to verify information/discharge date and admission status
  • Document calls and attach clinical information received
  • Request clinical information from providers/facilities
  • Create and send out written correspondence
  • Ability to multitask and prioritize
  • Collaborate with multiple roles/departments/providers/team members
  • High production environment.

Client Service Representative

Ciox Health
05.2021 - 07.2022
  • Processed requests for patient health information in accordance with Company and Facility policies and procedures
  • Maintained confidentiality and security with all privileged information
  • Maintained working knowledge of Company and facility software
  • Informed manager of work, site difficulties, and/or fluctuating volumes
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.

Legal Assistant

Rue & Ziffra Law Firm
09.2019 - 05.2021
  • Maintained consistent contact with clients by effectively communicating case progress and legal milestones
  • Including answering inbound call inquiries related to existing and potential cases
  • Manage legal documentation and correspondence in strict confidence
  • Collect, examine, and organize evidence and other legal documents for attorney review and case preparation
  • Managed client billing by preparing, finalizing, and sending out bills, as well as resolving billing issues in cooperation with the billing department
  • Manage online case dockets within firm's internal document management system
  • Assist attorneys with pretrial and trial preparations, depositions and client meetings.

Front Desk Specialist

Conviva/Humana
12.2017 - 09.2019
  • Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Achieved revenue by recording, updating financial information, and collecting patient charges
  • Addressed high volume, incoming and outgoing calls with scheduling patient appointments.

Education

B.S in Health Service Administration -

Daytona State College

Medical Assisting Certification -

Americare School of Nursing

Skills

  • Microsoft Office Suite
  • Salesforce
  • Adobe In Design
  • EMR
  • 50 wpm typing speed
  • Electronic legal filing systems
  • Adaptable
  • Motivated
  • Organized
  • Compassionate
  • Productive
  • Efficient
  • Innovative
  • Diverse
  • Attention to Detail
  • Risk Management/Assessment
  • Process Improvement
  • Policy & Procedure Creator

References

Available upon request

Timeline

Coordinator UM Administration

Humana Inc
07.2022 - Current

Client Service Representative

Ciox Health
05.2021 - 07.2022

Legal Assistant

Rue & Ziffra Law Firm
09.2019 - 05.2021

Front Desk Specialist

Conviva/Humana
12.2017 - 09.2019

B.S in Health Service Administration -

Daytona State College

Medical Assisting Certification -

Americare School of Nursing

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Ylande Bucher