MELINA ANGLES
Lewis Center,OH
Summary
Passionate cybersecurity graduate seeking a compliance position that will effectively maximize 8+ years experience in meeting the demands of a fast-paced work environment. Strong organizational and communication skills, the ability to effectively multitask and demonstrated success in building positive working relationships at all levels. A highly motivated self-starter who is fully committed to proving herself in a new career.
Overview
13
13
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
UM COORDINATOR
Humana
Columbus, OH
02.2015 - Current
- Produce exemplary quality of work, creating an 8% reduction in letter errors exceeding regional productivity metrics for the past 5 years
- Demonstrate strong work ethic and flexibility by extending hours to complete urgent projects and meet CMS guidelines
- Adhere to strict compliance with PHI and to sustain 100%-member privacy and confidentiality
- Identify the latest resources to incorporate ongoing changes in policies and processes
- Function as a liaison and point of communication between 5 Physicians and 40+ nurses.
- Identify issues, analyzed information, and provide solutions to problems
Telephone Banker
JPMorgan Chase
Columbus, OH
09.2013 - 09.2014
- Achieved a 98% 5-star customer satisfaction rating for having a congenial, understanding, and patient attitude toward customers.
- Supported customers with online banking services and assisted with user access problems, such as forgotten passwords.
- Alleviated call loads by 12% by educating customers on how to effectively navigate site tools and pages for future banking needs.
- Upheld strict security procedures to verify identities when completing actions for members and disbursing private banking information.
- Reviewed transactions with customers to uncover possible fraudulent activity
- Stayed current on changing products, services, and policies to offer exceptional service to customers.
PHARMACY TECHNICIAN
CVS Pharmacy
Columbus, OH
04.2009 - 09.2013
- Consulted with insurance company representatives to complete claims processing, resolving 50+ claims a week
- Cross-trained five new technicians for retail pharmacy best practices, trusted cash handling, and customer service excellence
- Solved customer problems in-person and over the telephone by helping with placing orders, navigating systems,and locating items.
Education
IT Certificate Program - Extended Business Cybersecurity Program
Columbus State Community College
Columbus, OH 10.2022 - Current
B.S. - Cybersecurity
Saint Leo University
Saint Leo, FL 02.2017 - 05.2022
Skills
- Computer Proficiency
- Strong analytical skills
- Microsoft Office Suite
- Customer Service
- Lexis Nexis
- Documentation skills
- Ability to multitask
- Adobe Acrobat
- Research proficiency
Certification
CompTIA Security+ | April 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Certificate Program - Extended Business Cybersecurity Program
Columbus State Community College
10.2022 - Current
B.S. - Cybersecurity
Saint Leo University
02.2017 - 05.2022
UM COORDINATOR
Humana
02.2015 - Current
Telephone Banker
JPMorgan Chase
09.2013 - 09.2014
PHARMACY TECHNICIAN
CVS Pharmacy
04.2009 - 09.2013
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